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Reporting to: Senior Operations Officer in Syria
Location: Damascus, Syria
Contract Type: 37.5 hours per week (Full-time)
Duration: Initial 6-month contract with the potential to extend up to 24 months
Objective of the Position
The IT & Media Assistant provides IT, digital, and media support to ensure effective delivery of UFUQ project activities. The role maintains and develops digital platforms, including e-learning systems, supports staff with hardware and software needs, and contributes to project visibility, documentation, and communication through digital and media content.
- Work alongside our IT service provider, SmartDesc to support project staff.
- Support the installation, configuration, and maintenance of software applications and digital platforms used in project activities.
- Collaborate with the UFUQ team to ensure the smooth operation of electronic systems, databases, and digital collaboration tools, in line with GDPR and GHP policies.
- Advise and facilitate the development and effective use of digital platforms to deliver project activities, support stakeholder engagement, and enhance overall project efficiency.
- Support the development, adaptation, and use of training materials and educational resources on the project’s e-learning platform.
- Act as the main focal point with the supplier providing the Syrian learning platform, coordinating technical requirements, follow-up, and system use.
- Support HR & Operations with IT related procurement, inventory management, and technical documentation.
- Collaborate with the Programmes and Monitoring & Evaluation teams to document project activities, success stories, testimonials, and field achievements. As well as assisting in the preparation of project visibility and communication materials, including presentations, flyers, banners, and basic photo and video content.
- Bachelors degree in Information Technology, Computer Science, or another related field would be beneficial.
- Minimum of 1–2 years of experience in IT support, or a combination of IT and Media, preferably within an NGO or project.
- Strong knowledge of computer systems, networks, software applications, and digital media tools.
- Experience with troubleshooting hardware and software issues.
- Familiarity with database management, cloud storage and digital collaboration, and media archiving.
- Knowledge of GDPR, best practice, and ethical IT practices.
- Excellent organisational and coordination skills.
- Knowledge of the English language is essential, with fluency in English preferred.
Skills and Competencies:
- Problem-solving and analytical skills
- Technical proficiency in IT tools and software
- Attention to detail and ability to meet deadlines
- Very good experience in photo editing and video making
- Collaborative and supportive communication style
- Commitment to ethical IT practices and data protection
How to apply
To apply for this role please upload a CV and a Cover Letter to Breathe. All applications must be received with a CV and Cover Letter by 23:59 (GMT+0) on Friday 10th February 2026.
GHP reserves the right to close applications early should a large volume of applications be received. Applicants are advised to apply early to avoid disappointment.
Please note that the appointment of this role is subject to confirmation of funding.
Disclaimer on Artificial Intelligence: As part of the recruitment process at GHP, we want to see how candidates’ personal and unique experiences and skills can contribute to our work and our mission. Therefore, the use of AI tools is discouraged throughout all steps of the recruitment process, including application, assessment, and interview. Candidates found to be using AI tools may be disqualified from consideration for this role.
نصيحة لحمايتك
ننصح بقراءة طريقة التقديم بعناية و التقيد بتعليمات التقدم للوظائف و المناقصات.