·       Represent PIN in the operational areas with local authorities, humanitarian actors and partners and in relevant external coordination meetings.

·       Act as focal contact person for PIN in your area for all government organizations/departments, NGOs, UN agencies, community-based organizations, beneficiaries and other key stakeholders; developing and maintaining positive and transparent relations

·       Identify potential local partners and opportunities for locally led programming, collaboration and complementary interventions, in coordination with the Partnership Manager and programme teams.

Strategy and organizational transformation

·       Contribute to the strategic evolution of PIN’s area of operations across Aleppo, Idlib and Hama governorates, supporting the progressive transition from direct emergency implementation towards longer-term recovery and development approaches, including increased reliance on partnerships where relevant.

·       Support the reorganisation of programmes, office allocations and HR structures to ensure alignment with evolving contextual needs, programme priorities and available funding.

·       Identify opportunities to consolidate interventions geographically, strengthen synergies between sectors and promote integrated, area-based programming.

·       In coordination with the Country Director, and relevant department directors and managers, propose adaptations to operational models, staffing structures and implementation modalities to ensure organisational relevance, efficiency and sustainability.

·       Support teams through organisational and programmatic changes, facilitating coordination, communication and alignment with the country strategy (2026-2028).

Programme coherence and quality

·       Support the Program Director, programmes managers and other programme staff as needed in ensuring quality and timely implementation of all programmes.

·       Seek ways to ensure maximum integration of different programmes to ensure a holistic and complimentary response to the needs of communities supported, in conjunction with relevant programme managers.

·       Solve any bottlenecks that are impeding the implementation of activities at the local level.

·       Promote the use of needs assessments, community consultations, MEAL findings, monitoring data and lessons learned to inform programme adaptation.

·       Participate in regular programme and system coordination meetings. Work with programme managers to identify gaps, duplication, synergies and opportunities to improve the relevance, coherence and quality of PIN’s response.

·       Undertake monitoring visits to operational areas/project sites (if the security situation allows) and provide feedback to managers and other relevant staff in in country office .

·       Support compliance with donor requirements and relevant humanitarian standards, including the Core Humanitarian Standard and Sphere, as applicable.

Access, safety and operations risk management

·       In cooperation with the CD and the Access team manage all access related issues, communicate with all the relevant stakeholders in the areas of operation, and maintain relations to ensure the continuity of the implementation and safety & security of staff and beneficiaries.

·       Handle the overall responsibility for the safety & security of all PIN staff and premises in the field and adherence to PIN security rules.

·       Support PIN in resolving any potential access issues in relationship with all local authorities.

·       Provide inputs to the Management Plan, Standard Operational Procedures and contingency plans as required by the CD/Access Manager

·       Ensure that the Access team provides regular situation updates, and incidents are reported.

·       Coordinate with relevant operational departments to identify and address risks affecting continuity of operations, including logistical, procurement, financial and administrative constraints

·       Support adherence to PIN policies and controls that mitigate fraud, corruption and other operational risks, and ensure supporting documentation is maintained.

·       Ensure the respect of all operational procedures and manuals with the support of the  Operations Director and Country Director.

Human Resource Management

·       Promote a respectful, collaborative, and accountable working environment across teams and offices.

·       Support staff capacity building needs identification, ensuring adequate and qualified HR capacities for the programme to meet its objectives.

·       Actively contribute to and promote positive team spirit, and wellbeing.

·       Proposestaffing structures based on available funding and in coordination with other department management

·       Manage interpersonal conflicts and disputes among staff.

·       Handle any other HR issues in coordination with the HR manager and other Country management Team.

Operational

·       Contribute to area-level planning of office capacity, shared resources, staffing needs and logistical arrangements, considering programme priorities, funding and operational feasibility.

·       Facilitate resolution of day-to-day operational bottlenecks within delegated authority and coordinate with technical departments on issues requiring their decision or support.

·       Oversee the office operations management,

·       In coordination with relevant departments, ensure availability of resources for smooth programme implementation.

·       Supervise and ensure that all supporting documentation is properly stored and available for the future.

Context analysis and strategic information

·       Monitor and analyse political, security, humanitarian, economic and social developments in the area of operations, identifying implications for PIN’s programmes, staff, partners and access.

·       Produce timely context analyses and updates, highlighting emerging needs, trends, risks, opportunities and potential scenarios relevant to PIN’s strategic positioning and operational decisions.

·       Identify new programming opportunities and potential areas of intervention, including early recovery, livelihoods, social cohesion and partnerships, based on contextual developments and community needs.

·       Ensure that contextual analysis and field-level information are systematically shared with the Country Director and Senior Management Team to inform strategic planning and programme adaptation.

·       Maintain regular engagement with local stakeholders, authorities, communities and humanitarian actors to strengthen PIN’s understanding of the context and anticipate changes that may affect its operations.

WORKING RELATIONSHIPS AND DECISION-MAKING PRINCIPLES

·       The HoO is member of the Senior Management Team and is consulted on strategic and operational decisions that materially affect the area, including programme design and prioritisation, geographical coverage, office configuration, staffing proposals, access and security arrangements.

·       The HoO provides contextual and operational analysis, coordinates implementation across the area, and proposes solutions. Formal decisions remain with the designated Country Director, department directors/managers, budget holders or other authorised functions, in line with PIN’s delegation of authority.

·       Programme managers (PMs) remain accountable for the technical quality, management and delivery of their projects and teams. Support departments retain their functional authority and responsibility for technical standards and procedures.

·       The HoO may convene area-level coordination and request follow-up on agreed actions, using established management channels to resolve disagreements or escalate issues that cannot be settled at area level.