Accountability and Complexity

• Contribute to the country level strategic planning process in coordination with the Country Director and SMT, ensuring alignment with RI’s global and Syria country strategies.
• Ensure integrated planning between programmatic and support functions for cohesive and coordinated response in NWS, in collaboration with Country level functional leads.
• Coordinate closely with technical advisors and support departments to align program approaches and ensure compliance with donor and RI standards.
• Ensure efficient and effective administrative functions including logistics/procurement, asset management, HR, and office services.
• Monitor NWS Area Office performance and lead continuous improvements in operational systems and internal controls.
• Ensure full compliance with RI’s finance, HR, and procurement policies and donor requirements.

Security and Risk Management

• Lead security and risk mitigation strategies in close coordination with the Safety and Security focal points.
• Ensure local security procedures are maintained, understood, and followed by all staff.
• Monitor the security environment and adapt security protocols as needed.
• Provide regular security briefings to staff and visitors; ensure timely communication of risks to Country Director and Safety and Security Manager.
• Support rollout of safety and security trainings and ensure emergency preparedness.

Representation and Coordination

• Serve as RI’s primary representative in North West Syria with local authorities, UN agencies, peer NGOs, coordination mechanisms, and other external stakeholders.
• Ensure constructive engagement with local communities, partners, and relevant coordination mechanisms.
• Strengthen partnerships with local organizations and authorities for enhanced local ownership and sustainability.

Compliance and Reporting

• Ensure timely, accurate, and high-quality internal reporting on potential or actual breaches to RI, donor, and local legislation.
• Evaluate risks and advise on mitigation strategies to the Country Director and Country level SMT.
• Collaborate with compliance and audit functions to ensure continuous improvement and corrective actions are taken on time.
• Lead or support key donor visits, audits, or external evaluations within the area of responsibility.

Management and Leadership

• Provide administrative (matrix) management and leadership to NWS Area Office staff across functions, including Safety and Security, Project Management, Technical Specialists, MEAL, Supply Chain & Operations, HR, and Finance.
• Foster a collaborative, high-performing team culture through clear communication, staff development, and accountability.
• Ensure effective coordination between programmatic and support teams for seamless program delivery and operational efficiency.
• Represent RI with local authorities, coordination mechanisms, peer NGOs, and country-level functional focal points to strengthen partnerships and influence humanitarian response.

Behavior and Conduct

• Ensure the highest standards of behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies
• Be a model for ethical conduct standards for other team members
• Ensure own actions and the actions of the teams members they manage do not impact the safety of the RI team and the vulnerable communities we serve
• Ensure external stakeholders are aware of RI conduct and reporting mechanisms
• Report any concerns