Daily IT Support • Provide daily IT support to staff, including troubleshooting hardware, software, printer, scanner, internet, email, Microsoft 365, Teams, SharePoint, and other IT-related issues. • Respond to IT support requests in a timely and professional manner. • Diagnose basic technical issues and provide practical solutions or escalate complex cases to the IT & Procurement Team Leader,  or HQ IT Department when needed. • Support users with basic IT guidance and instructions when required. • Assist staff with the proper use of laptops, printers, office equipment, internet, shared folders, and communication tools. 2. IT Equipment Installation, Maintenance, and Follow-up • Install, configure, and maintain laptops, desktops, printers, scanners, routers, switches, access points, UPS devices, and other IT and communication equipment. • Prepare laptops and IT equipment for new staff, including software installation, updates, configuration, and handover. • Ensure that all IT equipment is properly labeled, tracked, and used according to PIN procedures. • Perform regular checks on IT equipment and report any technical issues, damages, missing items, or maintenance needs. • Coordinate repair and maintenance of IT equipment with the supervisor and approved service providers when required. • Support basic troubleshooting of electrical and power-related issues affecting IT equipment, in coordination with support staff. 3. Network and Connectivity Support • Support the operation and monitoring of the office network, including LAN, Wi-Fi, routers, switches, access points, and internet connections. • Monitor internet connectivity and report any interruptions, weak performance, or technical problems. • Assist in troubleshooting local network issues and support basic configuration under the supervision of the IT & Procurement Team Leader. • Coordinate with internet service providers when required and as instructed by the line manager. • Support the setup and basic maintenance of network equipment in offices, guesthouses, and other PIN premises when needed. 4. User Accounts and Access Support • Assist in setting up new user accounts and user profiles in coordination with the IT & Procurement Team Leader and HQ IT. • Support staff with access to Microsoft 365, Outlook, Teams, SharePoint, OneDrive, printers, and other approved systems. • Assist in access changes, password reset support, and account-related troubleshooting. • Support the onboarding and offboarding process by preparing IT equipment, checking account access, and ensuring equipment return. • Ensure that access requests and user account changes are handled according to PIN procedures and approval lines. 5. IT Inventory and Asset Management • Maintain and regularly update the IT inventory in Navision/Navi or any other approved inventory system. • Ensure that all IT assets are properly recorded, assigned, transferred, returned, and archived. • Prepare and maintain IT handover forms, equipment transfer forms, and return documentation. • Conduct regular physical checks of IT assets and report discrepancies to the line manager. • Support the annual inventory process for IT equipment. • Ensure proper electronic archiving of IT-related documents in ELO or other approved systems. 6. Software, Updates, and IT Security • Install approved software and ensure that laptops and IT equipment are updated and properly configured. • Support basic security checks, including antivirus status, system updates, device compliance, and safe use of equipment. • Report any suspicious IT activity, security incident, lost equipment, or unauthorized access immediately to the line manager. • Support staff in following IT security rules, including password protection, data protection, email safety, and proper use of PIN systems. • Assist in implementing IT instructions received from HQ IT or the line manager. 7. Documentation and Reporting • Maintain proper documentation for IT support cases, asset movements, repairs, maintenance, and technical issues. • Prepare simple IT reports when requested by the line manager. • Keep records of recurring IT problems and propose practical improvements. • Ensure all IT files, forms, and supporting documents are organized and archived properly. • Update IT trackers regularly, including equipment, support requests, maintenance, and follow-up lists. 8. Coordination and Communication • Coordinate daily with the IT & Procurement Team Leader regarding priorities, pending IT issues, equipment needs, and urgent cases. • Communicate professionally with staff and departments regarding IT support, equipment, access, and technical matters. • Liaise with HQ IT when instructed by the line manager. • Coordinate with logistics, finance, HR, and program teams when IT support is related to staff onboarding, equipment, payments, inventory, or office operations. • Support field offices remotely or in person when required and approved by the line manager. 9. Training and Capacity Building • Provide basic IT guidance to staff on the use of laptops, printers, Microsoft 365, Teams, SharePoint, OneDrive, and other common tools. • Support staff in applying basic IT security practices. • Prepare simple user instructions or guidance notes when needed. • Help improve staff awareness of proper IT equipment use and reporting of issues. 10. Other Responsibilities • Perform any other IT-related tasks assigned by the Line Manager based on mission needs. • Provide full or partial coverage for IT colleagues during their absence when assigned. • Support emergency IT needs and urgent technical issues when required. • Understand and comply with PIN Code of Conduct, internal policies, IT security rules, National Staff Handbook, and relevant donor requirements.