Human Resources Management

• Provide strategic leadership and oversight to HR teams at the capital and area levels.
• Monitor HR analytics (turnover, recruitment timelines, training completion) and provide monthly reports to Senior Management.
• Conduct annual salary grid reviews and market benchmarking to ensure competitiveness.
• Develop, review, and implement HR policies and internal regulations in compliance with Acted standards and Syrian labor law.
• Standardize and continuously improve HR processes, templates, and tools across the mission.
• Lead the performance management process and ensure timely, constructive appraisals.
• Validate monthly payrolls for all bases, ensuring accuracy and compliance with internal controls.
• Ensure all staff have clear and updated Terms of Reference (ToRs).
• Ensure that all HR and administrative practices align with Acted’s PSEAH policy, Code of Conduct, and safeguarding standards.
• Oversee disciplinary procedures in full adherence to Acted’s HR Manual and local labor laws.
• Design and implement staff well-being and retention strategies, including staff care and mental health initiatives.
• Contribute to the development and implementation of the mission’s strategic HR plan, ensuring alignment with country and global priorities.
• Act as a trusted advisor to the Country Director and Senior Management Team on organizational structure, workforce planning, and staff relations.
• Ensure that staff grievance mechanisms are functional, accessible, and effectively managed.
• Coordinate with Compliance and Security departments on staff disciplinary actions, ensuring risk-sensitive and confidential handling of sensitive cases.
• Support the promotion of a positive organizational culture through regular communication, staff engagement, and recognition initiatives.
• Oversee onboarding, appraisal, and administrative processes for international staff in coordination with Area Coordinators and the Country Director.
• Act as focal point with HQ Paris for international staff matters, ensuring full compliance with visa and residency regulations.

Recruitment

• Develop and oversee recruitment strategies that attract and retain qualified staff.
• Validate recruitment budgets with Finance before launching any processes.
• Ensure all ToRs are approved prior to vacancy posting.
• Guarantee transparent, compliant, and merit-based recruitment procedures (shortlisting, interviews, reference checks).
• Oversee efficient onboarding and contract documentation for all new staff.

Capacity Building

• Maintain a comprehensive training and development database.
• Identify capacity gaps and organizational training needs through performance reviews and workforce analysis.
• Design and deliver internal training on HR policies, compliance, and the Code of Conduct.
• Coordinate external training opportunities aligned with strategic priorities and budget availability.
• Serve as budget holder for staff training and welfare lines, in close coordination with Finance and relevant coordination departments.

Administration Management

• Draft and validate official administrative correspondence, including letters, internal notes, regulations, and memos.
• Ensure timely submission of documentation to government authorities and relevant entities to meet operational requirements.
• Oversee legal compliance processes, including mission registration, professional licenses, work permits, and residency.
• Ensure adherence to national legal frameworks and Acted’s internal governance standards.
• Supervise the management of premises and guesthouses, ensuring efficiency and safety.
• Develop and update administrative policies and SOPs to strengthen compliance and efficiency.
• Lead initiatives for digitalization and secure archiving of HR and administrative records.
• Ensure readiness for internal and external audits through proactive compliance and corrective measures.
• Maintain a standardized filing system for HR and administrative records.
• Ensure personal folders for all staff (national and international) are complete and regularly updated.
• Perform any other duties or responsibilities delegated by the Country Director in line with the role’s objectives.