IT Officer ensures secure and reliable ICT operations for the Damascus office and field teams; administers Microsoft 365; manages Windows endpoints and mobile devices; provides first-line user support; implements identity and access controls; maintains backups and security hygiene; packages and deploys software; documents configurations and procedures; delivers user training and workshops; and, when assigned, supports designated partner entities.
TERMS OF REFERENCE
- Duty station: Damascus_Syria
- Line manager: IT, Database and Systems Development Manager
- Line management Responsibility: N/A
- Full-time/Part-time: Full-time
- First-line support: Run the helpdesk, answer requests, fix common issues, and escalate when needed.
- User support: Set up Windows laptops/desktops/Phones, printers, and basic apps; solve hardware, system, and software problems.
- Microsoft 365: Create and manage user accounts and groups; mailboxes; OneDrive/SharePoint access; basic security settings.
- Device management (MDM): Enrol and manage company devices (e.g., with Intune, Jamf or similar). Apply security rules, settings, and apps; use remote access to respond to help desk requests and perform administration tasks.
- Software deployment: Package, test, and roll out software inside the office and to supported partner entities. Keep simple step-by-step guides and a fallback plan.
- Training & workshops: Deliver short training sessions on our software and tools; run awareness sessions on security (MFA, safe data handling). Create quick guides and FAQs.
- Identity & access: Use least-privilege and MFA. Handle joiner/mover/leaver processes and regular access checks.
- Networking: Support local network and internet links (including VSAT/Starlink if used); handle DHCP/DNS basics; work with vendors when needed.
- Backup & recovery: Monitor backups for computers and Microsoft 365; perform and record test restores.
- Cyber Security basics: Apply updates and patches; monitor antivirus/EDR; control use of USB/removable media; act as first responder for security incidents and keep records.
- Assets & purchasing support: Keep an accurate inventory; manage handover/return of equipment; help prepare simple specifications and quotes.
- Documentation & reports: Maintain clear how-to guides, simple diagrams, and change notes; submit weekly status and risks/issues.
- Program/partner support: Provide IT support to program teams and approved partner entities following our policies.
Required qualifications: Education, Experience and Competencies:
- Bachelor’s degree in computer science, information technology or related field.
- At least four years of experience of progressively technical experience in IT field.
- Microsoft 365 admin experience (Exchange Online, OneDrive/SharePoint, MS Office, basic security).
- Networking support experience.
- Clear understanding operational and personal security factors including high levels of cyber hygiene.
- Hands-on MDM (preferably Jamf): compliance rules, settings, app deployment, remote actions.
- Software rollout experience (testing, staged deployment, fallback).
- Clear training and documentation skills (slides, short guides, simple videos).
- Networking basics (TCP/IP, DHCP/DNS, Routing, Switching, Wi-Fi).
- Backup operations for endpoints and Microsoft 365.
- Good security practices: MFA, least-privilege, patching, antivirus/EDR, basic incident handling.
- Excellent written and verbal communication skills in English. Arabic.
- Strong hardware skills and organized inventory control.
- Cross-cultural communication and interpersonal skills, and able to interact professionally with culturally diverse staff and stakeholders.
- Integrity by sharing the SWHF’s values and ethical standards.
- High standards of confidentiality, reliability and discretion.
Desirable Skills
- PowerShell; basic Windows Server/Entra ID.
- Experience with VSAT/Starlink; NGO/field work.
Salary and Benefits
The Organization offers a competitive remuneration package including social security and private health insurance.
If you are interested in applying for this position, please fill out the application form by clicking on this Link and attach your CV and a covering letter explaining your background, suitability for the role and interest in what we do.
Closing date for application: 14 December 2025.
Only shortlisted applicants who meet the required job qualifications will be contacted. Please note that due to the urgency of this position we will review the applications regularly and we do reserve the right to close this advertisement early; the closing date will be upon successful recruitment.
Truth Guardians believes in achieving diversity in its workforce by encouraging all qualified applicants, both male and female, to apply for announced vacancies.
Truth Guardians is committed to its employees, ensuring they are not subject to sexual exploitation or abuse in exchange for the services they provide. Additionally, they are responsible for safeguarding children from harm and abuse, ensuring a safe environment for them. The organization strives to create a secure work environment for everyone, free from any form of harassment, harm, exploitation, or misconduct during work that may undermine the dignity and safety of volunteers and employees.
نصيحة لحمايتك
ننصح بقراءة طريقة التقديم بعناية و التقيد بتعليمات التقدم للوظائف و المناقصات.