Technical Program Management:

• Provide strategic direction, leadership, and overall management to Mental Health and psychosocial programs in Raqqa, Hesekeh, and Deir ez-Zor Governorates.
• Build the capacity of the MHPSS team through providing context-specific training in line with WHO/UNHCR mhGAP intervention guidelines, and ongoing mentorship and supportive supervision.
• In coordination and collaboration with the field staff, set up a system to monitor the day-to-day MHPSS activities implemented directly or through partners.
• Review monthly mental health reports.
• Set up a mechanism for capturing and sharing standard methodologies and lessons learned among MHPSS health teams.
• Provide MHPSS technical support to mental health, community health teams, as well as IRC partner organizations.
• Provide remote training, mentorship, and monitoring and evaluation assistance to psychologists providing psychological interventions, working inside the IRC-supported health facilities.
• Coordinate with the mental health providers to ensure standardized data collection tools are used across mental health teams, with a special focus on tracking referrals and follow-up.
• Collaborate with local partners to set up and coordinate community-based non-specialized MHPSS activities.
• Develop standard operating procedures (SOPs) and protocols for mental health and psychosocial support providers for consistent use across IRC programs (supervision mechanisms, care pathways, etc.).
• Develop and ensure integrated data collection tools are used across health teams, with a special focus on referrals and follow-up using the IASC MHPSS RG referral tool,
• Works in collaboration with the Protection PSS Senior Officer to ensure regular and consistent referrals to the Health teams and clinical care of complex cases is provided.

General Project & Grant Management

• Supervise MHPSS staff, follow up on care plans, case documents, and files.
• Regular follow-up and visits to IRC partners who implement MHPSS activities in different locations in NWS.
• Ensure the implementation of all Mental Health standard protocols and methodologies set by IRC.
• Provide ongoing support and supervision to MHPSS staff to enhance practice and optimize outcomes for MHPSS beneficiaries accessing IRC services.
• In coordination with the MHPSS specialist, review and develop the technical material, tools, guidelines, and documents required for the mental health activities, in order to develop appropriate support for patients
• Provide regular on-the-job training, workshops, and learning sessions to the MHPSS staff in their work locations.
• Lead regular case conferences with mental health staff and other service providers to discuss difficult MH cases
• Share problematic situations and cases with the MHPSS specialist for help with decision-making and problem resolution.
• Assist in the facilitation of needed hospitalization and/or other required urgent needs.
• Promote self-care and staff-care practices and processes
• Collaborate with the partnership team to support the growth of the partner strategy and transition of facilities.
• Coordinate the collection and management of the Mh-GAP information management system.
• Support response to the identified needs by providing training for specific psychosocial groups and individual-level interventions/ activities (adapted and appropriate to each one’s specific needs and capacities).
• Assess partner’s learning using a series of mentorship tools, and support the GBV case managers to assess partner’s field-based teams.
• Support the timely information sharing regarding challenges and needs at the field level.
• Proactively engage the Health and M&E Teams to ensure efficient workflow and coordination to provide high-quality care to patients.
• Set up mechanisms that ensure efficient mental health information management, including information privacy and security, and retrieval.
• Work with local partner organizations and IRC teams to conduct regular analysis of MHPSS data collected from field teams in order to note trends and inform the program accordingly, as well as share information via reports as needed.
• Provide direct training, supportive supervision, and monitoring and evaluation assistance to the Mental Health Social Workers providing psychological interventions, working inside the IRC-supported health facilities;
• Participate in proposals that include any MHPSS activities, provide technical support, and design the activities
• Coordinate timely information sharing between IRC teams and other implementing partners regarding challenges and needs at the field level.
• Represent IRC in internal and external forums as needed, MHPSS sub-working technical group.
• Participate in the regular MHPSS service mapping in coordination with the health cluster and MHPSS technical working group.
• Support the timely information sharing regarding challenges and needs at the field level
• In close collaboration with the Protection and Health Coordinators, identify, establish, and maintain strategic partnerships and coordination with other service providers related to MHPSS services to ensure the sharing of learning
• Ensure that all necessary MHPSS beneficiary forms and files (intake forms, progress reports, individual assessments, etc.) are completed and properly stored as per IRC protocols.
• Evaluate beneficiary satisfaction and quality of care provided.
• Assess and evaluate the quality of all MHPSS activities and interventions taking place in the field.
• Responsible for compiling reports on current activities to be submitted to the Grants team.
• Assist in the analysis of data to detect potential risk factors influencing the mental health status of the surrounding population.

Staff Performance Management, Learning & Development

• Hire, supervise, and build the capacity of team members in relevant technical and management competencies.

• Develop and implement remote management capacity-building approaches to build the strengths of the teams in Syria.

• Coach, train, supervise, and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.

• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.

• Approve and manage time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews.

• Hold high-quality meetings with each direct report on a regular and predictable basis, minimally on a monthly basis.

• Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.

• As required, identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.

• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.

• Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.

• Look for opportunities to support staff in their career growth, where appropriate.

• Adhere to and act in accordance with the IRC Global HR Policies and Procedures, and communicate through word and example a high standard of compliance with all applicable policies and regulations.

• Conduct regular reflection or program review meetings with field-based staff to assess the level of achievement and draw on learning and data trends (including client feedback) to further inform

  program design and management decisions