Reports to: The General Coordinator

RESPONSIBILITIES

1. Government Liaison and Registration Management

• Act as a key focal point for MdM's institutional relations with relevant Syrian government authorities,

including the Ministry of Foreign Affairs and Expatriates (MoFA), Ministry of Health (MoH), relevant

Directorates of Health (DoH), Ministry of Social Affairs and Labor (MoSAL), Governorates and other

relevant ministries, directorates and local authorities.

• Build and maintain constructive, professional and trusted working relationships with relevant government

officials and institutional counterparts.

• Support the General Coordinator in high-level engagement with government authorities and represent MdM

when delegated.

• Ensure the timely maintenance and renewal of MdM's registration and other required administrative

authorisations, permits and agreements.

• Coordinate and follow up on official submissions to relevant authorities, ensuring that documentation is

complete, consistent and submitted through the appropriate channels.

• Lead the administrative follow-up of programme and project approval requests and facilitate meetings with

relevant authorities when required. • Ensure that approvals obtained at central level are appropriately communicated to relevant governorates,

DoH, field-level directorates and MdM field teams.

• 2. Ministry of Health and Directorate of Health Liaison

• Maintain effective institutional relationships with the MoH and relevant DoH in areas where MdM operates

or plans to expand its activities.

• Facilitate communication between MoH/DoH counterparts and MdM's programme and field teams.

• Support the submission and follow-up of project proposals, amendments, extensions, activity notifications

and other health-related requests requiring government approval or acknowledgement.

• Facilitate communication concerning MdM-supported health facilities, health activities, mobile or outreach

activities, community-based interventions and other programme components, as relevant.

• Ensure that relevant DoH and field-level authorities are appropriately informed of approved activities and

significant programme changes.

• Follow up on pending requests, approvals and administrative requirements with the relevant health

authorities.

• Support programme teams in responding to requests or queries from MoH and DoH.

• Identify inconsistencies between central and field-level requirements and raise them with the General

Coordinator and relevant management colleagues for resolution.

3. Access Facilitation and Operational Liaison

• Proactively engage with relevant authorities to facilitate MdM's access to new areas and the continuation or

expansion of existing programs, in close coordination with field management and safety and security teams.

• Support the development of access strategies to address administrative, bureaucratic or institutional barriers.

• Facilitate, where required, travel permits, movement clearances, access letters, official notifications and other

administrative requirements for MdM personnel, partners and programme activities.

• Maintain an overview of access-related administrative requirements across MdM's areas of operation.

• Liaise with relevant authorities when administrative or institutional constraints affect programme

implementation.

• Ensure that access-related engagement is coordinated with MdM's Safety and Security team and does not

replace the security decision-making function.

• Escalate sensitive, politically significant or potentially high-risk access issues to the General Coordinator and

relevant senior management.

4. Internal Coordination and Communication

• Serve as a key link between Damascus Coordination, field teams and external authorities, ensuring that

information flows effectively in both directions.

• Ensure that relevant decisions, requests, approvals, commitments and changes in government procedures are

communicated promptly to the appropriate MdM teamsSupport departments in preparing official requests,

notifications, letters and documentation for submission to authorities. • Ensure that communication with authorities is coordinated internally and consistent with MdM's agreed

positions.

5. Institutional Communication and External Visibility

• Support MdM's communication and visibility efforts in Syria, in coordination with the General Coordinator

and relevant communications colleagues.

• Contribute to the development and dissemination of accurate information about MdM's programmes,

achievements, humanitarian activities and engagement in Syria.

• Support the preparation of communication materials, including

o Ensure that public communication about MdM's activities is accurate, consistent with approved

messaging and aligned with MdM's humanitarian mandate and communication policies.

• Coordinate with programme teams to identify appropriate stories, achievements, milestones and field

activities that can be communicated externally.

• share only necessary, internally authorised information through approved channels, and securely maintain

correspondence, stakeholder contacts and sensitive records

• Support the General Coordinator in preparing institutional messages for government authorities, partners,

donors and other stakeholders.

• Ensure that public communication does not inadvertently create operational, security, political or access risks

for MdM, its staff, partners or communities.

• Monitor relevant media and public communication concerning MdM, humanitarian operations and the

operating environment in Syria and alert senior management to issues requiring attention.

• Support MdM's positive and professional institutional visibility while ensuring that communication remains

consistent with humanitarian principles and does not compromise operational independence.

6. Stakeholder Engagement and Coordination

• Build and maintain a comprehensive stakeholder map covering relevant government authorities, ministries,

directorates, governorates, humanitarian coordination structures, UN agencies, INGOs and other relevant

actors.

• Identify key decision-makers, technical focal points and institutional counterparts relevant to MdM's

operations.

• Maintain regular engagement with key stakeholders, not only when an approval or administrative action is

required.

• Participate, when delegated, in relevant government, UN, INGO and humanitarian coordination mechanisms

concerning access, registration, legal requirements and operational issues.

• Represent MdM professionally and diplomatically in formal and informal coordination settings.

• Support the General Coordinator in identifying opportunities for strategic institutional engagement.

• Maintain an updated contact database and institutional engagement record.

7. Meetings, Representation and Follow-up • Organize and facilitate meetings between MdM and government officials, authorities and other institutional

stakeholders.

• Prepare agendas, background information, briefing notes and key messages for meetings involving MdM

senior management.

• Participate in meetings when requested and provide appropriate institutional or administrative support.

• Draft minutes of meetings and clearly document decisions, commitments, responsibilities and deadlines.

• Maintain a meeting and commitment follow-up tracker.

• Ensure that agreed actions are communicated to the relevant MdM teams and followed up until completion or

appropriate escalation.

• Support official visits by MdM headquarters, donors, partners or other stakeholders where relevant.

ACCOUNTABILITY AND PRINCIPLES

The Liaison and Communication Officer facilitates and coordinates institutional engagement, but does not

independently commit MdM to new activities, agreements, financial obligations, or policy positions unless

specifically delegated.

All engagement with authorities must be consistent with MdM's mandate, humanitarian principles, organizational

policies, and agreed management positions.

The position should maintain a constructive relationship with government authorities while ensuring that MdM's

humanitarian independence, impartiality and operational integrity are respected.

The Liaison and Communication Officer is expected to exercise discretion, sound judgment and confidentiality when

managing sensitive institutional, operational and communication matters.