Monitoring, maintaining and following up on all Information Technology (IT) and Telecom

equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols

and procedures, as well as actual and future needs;

• Adapting and ensuring compliance with general IT and Telecom policies, guidelines, and documents

to meet mission’s specific needs, as well as ensuring their implementation to enable the

development of the mission in perfect working conditions upon validation from the Logistics

Coordinator;

• Preparing and collaborating in the establishment of the annual budget of the IT and Telecom families.

Providing his/her technical expertise in the local purchase process. Preparing all technical content

related to national tenders for IT and Telecom deployment and participating in the selection;

• Supervising, implementing and improving data security protocols (data saving, firewall, user access

right, backup, equipment and software security, etc.) to ensure data security, availability, and

immediate operational recovery and continuity in case of emergency [in case ICT (Information and

Communications Technology) Supervisor(s) is/are not present in the project/mission];

• Supervising, leading and delegating tasks to the ICT Supervisor(s). Participating in the recruitment

process with the support of the HR Department, the Logistics Coordinator and the HQ Technical

Referent(s); • Providing technical support and presenting MSF standards, policies, protocols and procedures to all

users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems.

When needed, liaise with HQ Technical Referent(s) for 2nd line support, as well as with external

providers, to ensure any incidents or problems that cannot be solved at the mission level are

appropriately escalated;

• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced

educational support (briefing, training and support, etc.) to logistics experts dealing with IT and

Telecom systems;

• Following up, participating in regular reports at coordination level in accordance with MSF guidelines

and reporting on the work’s progress and on all IT and Telecom technical aspects of the work.

Updating and archiving all user and ICT related documentation due to changes in the IT and Telecom

infrastructures;

• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the

preceding points;

• Performing any other tasks specific to his/her area of specialty, as defined in his/her job description

and according to the line manager.

SPECIFIC ACCOUNTIBILITIES

• The INFORMATION SYSTEMS SPECIALIST is the overall technical support for all ICT activities in the

mission, collaborating closely with the field team, including the field Log responsible and ICT

supervisors.

• S/he will be directly reporting to Logistic Coordinator and Functionally to the regional technical

referent.

• S/he is the responsible person for all ICT activities in Damascus and Aleppo project, closely

colaborating with Log managers in both Location.

• For Damascus, s/he will be the main focal point for the project in terms Planning, coordinating and

ensuring the autonomous implementation, maintenance, follow-up and monitoring of all IT and

Telecom equipment, tools and services etc.

• For Aleppo Project, s/he will be the support for the Logistic supervisor who is the focal point of the

project in terms Planning, coordinating and ensuring the autonomous implementation,

maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services etc.