Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and

services in the mission, in accordance with MSF standards, policies, protocols and procedures;

• Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup,

security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery

and continuity in case of emergency;

• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users.

Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed,

liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as

with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately

escalated;

• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational

support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;

• Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines.

Updating and archiving all user and ICT (Information and Communications Technology) related documentation

due to changes in the IT and Telecom infrastructures;

• Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical

expertise in the local purchase process;

• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;

• Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according

to the line manager.

MSF Section/Context Specific Accountabilities:

• Installation and set up of new project smart phones

• Installation and set up of new project laptops

• Conducting health check of all project laptops

Training new users on how to use their devices, like smartphones, laptops, tablets as well as saving data on

sharepoint

• Ensure the contact list is updated and the function of all communication devices are in good condition

• Communicating the IT related needs of the project to the LTL