- Carry out protection case management in line with NRC Protection Case Management guidelines and tools, including conducting intake and assessment, creating and implementing client-centred case plans, and following up on case plans in a timely manner.
- Provide psychosocial support (PSS) and psychological first aid (PFA) to case management clients, as needed.
- Ensure timely identification of vulnerable project participants and quality referral to internal and external services including maintenance of up-to-date service mapping.
- Assess the need for financial assistance to vulnerable participants to cover administrative or legal fees or transportation allowance to attend administrative or court proceedings.
- Working closely with the legal caseworker to assess the needs, develop the care plan and follow up on the implementation of the care plan.
- Maintain case management files with accuracy and confidentiality, including regularly updating the case management database.
- Attend internal case management meetings to review, assess and track all supported cases.
- Assist in capacity building of NRC staff and partners to identify and safely refer cases for protection case management.
- Develop and maintain effective Coordination and working relationships with relevant stakeholders, including partner agencies and service providers.
- conduct community mobilization and focus group discussions along with legal case worker aimed at identifying the needs of vulnerable populations and
- understanding their perceptions of service provision
Participate in Protection Camp coordination meetings and other relevant meetings with coordination forums as assigned by the line manager.
- Generic responsibilities
Ensure adherence with NRC policies, tools, handbooks and guidelines.
Implement delegated protection project portfolio according to plan of action.
Prepare and develop status reports as required by management.
Ensure proper filing of documents.
Ensure that projects target beneficiaries most in need and explore and assess new and better ways to assist.
Promote and share ideas for technical improvement
Generic professional competencies:
Experience working as a Project/Protection Officer in a humanitarian/recovery context
Previous experience working in complex and volatile contexts
Documented results related to the position’s responsibilities
Good knowledge of English (in addition to Arabic), both written and verbal
Context/ Specific skills, knowledge and experience:
University degree in social work, psychology, social sciences, anthropology and other related fields
Minimum of 3 years of experience in protection/Gender-based violence activities in particular protection monitoring, case management, counselling, social work or other related field;
· Ability to maintain confidentiality, respect, non-discrimination, and safety of client at all times
· Strong ability to organize work, meet deadlines, maintain composure, work independently and with limited direct supervision and prioritize work under pressure, coordinate multiple tasks and maintain attention to detail
· Excellent interpersonal and problem-solving skills, creativity, and flexibility
· Ability to maintain confidentiality, respect, non-discrimination, and safety of client at all times
· Advanced in written and spoken English and fluency in Arabic.
· Computer literacy (Microsoft Word and Excel)
Personal qualities
- Handling insecure environments
- Planning and delivering results
- Working with people
- Analyzing
- Communicating with impact and respect
- Coping with change
نصيحة لحمايتك
ننصح بقراءة طريقة التقديم بعناية و التقيد بتعليمات التقدم للوظائف و المناقصات.