Leadership and Management

• Provide strategic leadership and management of the country Supply Chain & Operations (SCO)

department, ensuring effective operational support to all programmes across Syria.

• Lead, coach and develop country and field SCO staff through effective supervision, performance

management, mentoring and capacity building.

• Manage the Supply Chain & Operations departmental budget and operational resources, ensuring cost-

effective delivery of support services and responsible stewardship of organizational assets.

• Establish clear roles, responsibilities and accountability across the Procurement, Logistics & Commodities,

and Operations functions.

• Foster a culture of collaboration, continuous improvement, compliance and customer service throughout

the department.

• Conduct regular field visits to strengthen operational performance, provide technical support and ensure

consistent implementation of country standards.

Strategic Supply Chain Leadership

• Develop and maintain the country Supply Chain Strategy and associated operational plans, ensuring

alignment with programme priorities, organizational objectives and donor requirements.

• Develop, implement and periodically review country Supply Chain & Operations policies, procedures and

standard operating procedures to strengthen compliance, consistency and operational effectiveness.

• Oversee the implementation and effective use of organizational supply chain and operational

management systems, ensuring data integrity, standardization and continuous improvement.

• Lead the design and continuous optimization of the country supply chain network, including procurement

planning, warehousing, transport, fleet and distribution systems.

• Drive strategic sourcing, market analysis and long-term contracting initiatives to improve value for money,

operational resilience and supplier performance.

• Lead operational forecasting, contingency planning and business continuity planning to ensure continuity

of critical support services during emergencies, programme expansion and changing access conditions.

• Establish performance standards and promote data-driven decision-making through KPI monitoring,

operational analysis and continuous process improvement.

• Promote environmentally responsible and sustainable supply chain practices where operationally feasible.

Procurement

• Provide strategic oversight of all procurement activities, ensuring compliance with RI policies, donor

regulations and applicable national legislation.

• Ensure effective procurement planning across all programmes and monitor procurement performance,

lead times and service delivery.

• Oversee supplier management, market assessments, prequalification processes and framework

agreements to strengthen procurement efficiency and competition.

• Review procurement reporting and implement corrective actions to address risks, delays and compliance

issues

Logistics & Commodities

• Provide strategic oversight of warehousing, inventory management and commodity movements across all

operational locations.

• Ensure warehouse and inventory management systems comply with organizational standards and Good

Storage and Distribution Practices (GSDP).

• Monitor stock management, commodity reporting and distribution performance to minimize losses and

ensure accountability for programme assets.

Operations Oversight

• Provide strategic oversight of fleet, assets, facilities, IT and staff travel management across the country

programme.

• Ensure offices, guesthouses and operational facilities are safe, compliant, functional and cost-effective.

• Coordinate closely with Security colleagues to ensure operational activities are planned and implemented

in accordance with security requirements and access constraints.

• Oversee fleet management systems, asset lifecycle management and operational support services to

maximize efficiency, utilization and compliance.

Performance, Compliance and Risk Management

• Review organizational performance against established KPIs and implement corrective actions to improve

operational performance and service delivery.

• Identify operational risks and implement appropriate mitigation measures to strengthen business

continuity and Programme delivery.

• Lead the department's response to internal and external audits, ensuring timely implementation and

closure of agreed corrective actions.

• Ensure compliance with RI policies, donor requirements and applicable national regulations across all SCO

activities.

Programme Development and Operational Support

• Contribute to programme design, proposal development and budgeting by providing technical guidance

on procurement, logistics, operational support and supply chain costs.

• Ensure operational requirements, implementation timelines and resource needs are accurately reflected

in programme design and start-up planning.

Representation and Coordination

• Represent the Supply Chain & Operations function within the Country Senior Management Team and

engage with regional and global technical teams as required.

• Maintain effective coordination with programme, finance, HR, security and field management teams to

ensure integrated operational support across the country programme.

• Build and maintain constructive relationships with suppliers, service providers, donors, partners and

relevant external stakeholders.

Behavior and Conduct

• Demonstrate the highest standards of integrity, professionalism, and ethical conduct.

Champion RI’s values, Code of Conduct, safeguarding principles, and accountability commitments.

• Promote a culture of transparency, respect, inclusion, and responsibility.

• Foster a culture of accountability, collaboration, continuous improvement, compliance and customer

service throughout the department.

• Promote a culture of service excellence throughout supply chain operations.

• Ensure all managed staff understand and comply with RI policies and procedures.

• Report concerns and support organizational mechanisms related to safeguarding, fraud prevention, and

risk management.