Monitoring and Evaluation: Data Collection

• Ensure data collection using MdM monitoring and evaluation tools by performing regular field visits

in the PHCCs and during outreach activities, mainly in South Damascus governorates

• Collect beneficiaries’ feedback and data concerning healthcare access and provision of services (exit

and satisfaction surveys, focus group discussions and individual interviews with beneficiaries of

services, etc.).

• Guarantee timely and accurate information.

• Coordinate with the Health and community outreach Officers on the timeline of all the M&E activities

within the PHCC, in liaison with the Health Activity Manager.

• Assist in the design, creation, and implementation of different M&E tools including (needs

assessment, baselines, On-Site monitoring, post-distribution monitoring, surveys, etc.) while ensure

adherence to SPHERE standards and standard MOH protocols and guidelines regarding data

• Ensure data protection mechanisms of sensitive data is monitored and timely feedback provided to

staff on identified gaps ASAP

• Support facilities to ensure timely and update information as per donor requirements according to set

timelines.

• Participate in donor meeting on request of the line manager including Kick off and close out meetings

in coordination with MEAL department and program teams.

• Participate or support potential needs assessments

Reporting and Data Analysis

• Participate in the design of tools used to collect data from the PHCCs and outreach activities

(questionnaires, checklists, individual interviews, focus groups, beneficiary satisfaction surveys and

exit surveys) in coordination with the program team.

• Produce written weekly reports and submit them to the Field Coordinator and Health Activity

Manager.

• Produce a written monthly report to analyse the data and information collected.

• Upon needs, produce reports on specific issues to the request of the Field Coordinator.

• Assist in generating summaries for analysis when required (graphs, tables, reports) from the

database.

• Under the supervision of the Field Coordinator, record activities and data and archive them in

appropriate forms.

• Responsible for documentation of success stories and lessons learned to inform the project and

donors of T.O.C achieved during implementation.

3. Coordination

• Work in liaise with the Health team.

• Participate in regular meetings with the program team to provide updates on data gathering progress.

• Participate in regular meetings within the PHCCs to gather feedback and provide relevant guidance

on gaps identified.

• Capacity building of MdM staff on quality data collection

• Coach and support MDMs and DOH staff in the PHCCs with trainings.

4. Accountability

• Support the Field Coordinator in the Beneficiary Satisfaction Survey (inputs on the BSS

questionnaire, support in the daily workers recruitment, support in the preparation and the

implementation of the survey, etc.).

• Ensure the accountability of the activities by collecting information among beneficiaries and provide

them with feedback when it is needed.

• Be proactive to propose templates to monitor and evaluate the accountability of MdM activities.

• Follow-up on the quality and accountability of activities.

• Work closely with MdM field staff to collect and follow up complaints and feedback from the

beneficiaries.

• Manage the beneficiary hotline by receiving, recording, and following up on all complaints and

feedback on a timely manner.

This list of activities is not exhaustive and may change depending on the situation