1. Data collection:
• Collecting complaints, feedback, and opinions from beneficiaries using established accountability mechanisms (such as hotlines, complaints and suggestions boxes, community meetings, etc.).
• Ensure that all beneficiary data is accurately recorded and securely stored in accordance with confidentiality and data protection procedures.
2. Support the implementation of the MEAL plan and activities:

Support the integration of accountability activities into MEAL plans and ensure that feedback channels are activated at all project sites.
• Participate in regular community awareness sessions to educate the beneficiaries on feedback mechanisms, accountability principles and their rights to participate in assessments.
• Assist in the implementation of surveys and other assessment activities involving the collection of feedback from beneficiaries and affected communities.
3. Preparing field reports:
• Preparation and submission of periodic field reports summarizing complaints and feedback received, trends observed, and issues requiring immediate action.
• Assist in tracking complaints resolution processes and follow up on outstanding issues with relevant departments and programs.
4. Field team support:
• Close collaboration with field program teams to promote a culture of accountability and greater involvement of beneficiaries in project activities.
• Provide regular feedback to field teams on recurrent societal issues and contribute to proposing practical improvements based on collected data.
5. Support learning and improvement:
• Contribute to documenting good practices, lessons learned, success stories, and findings from accountability mechanisms and community feedback to support project improvement.
• Assist in preparation and support during review sessions with project teams to discuss the results of MEAL activities and identify areas for improvement.
• Contribute to the preparation of recommendations based on the analysis of complaints and observations and the results of various evaluations.
• Support for follow-up implementation of corrective actions and improvement plans resulting from community feedback and field assessments.

Education Level: Bachelor's degree in a related field.
Work Experience: At least 1 year of experience working in accountability, community engagement, MEAL, or other related humanitarian fields
Training: Basic training in humanitarian principles, accountability to affected populations (AAP), data collection, and communication with communities.
Languages: English: B1 Arabic: C2
Skills and Abilities
Core Competencies
Ability to organize and prioritize workload.
Ability to cope with stress; work under pressure often to strict deadlines.
Self-motivated, progressive and proactive.
Ability to work on own initiative and as part of a team.
Flexibility and adaptability to travel to field locations as needed.
Strong teamwork and collaboration skills, with the ability to work effectively in diverse cultural and professional environments.
Analytical & Digital Skills:
Ability to work with digital data collection tools (e.g. Kobo Toolbox) and data analysis software (Excel, Power BI).
Excellent analytical, organizational, and report-writing skills.
Ability to produce quality work accurately and concisely according to set deadlines.