Assisting the Patient Support Activity Manager in assessing the patient support needs, defining the patient

support strategy according to the changing medical needs and

• context, and developing patient support tools (counselling/education protocols, health promotion

messages, etc.)

• Ensuring, monitoring and evaluating the implementation of patient support activities according to MSF

protocols, standards and procedures

• Ensuring good communication and collaboration with the other components of the project and other

partners working on patient support

• Supervising and supporting the staff under his responsibility, planning and organizing their work

• In close collaboration with the HR department, supervising the associated HR processes (recruitment,

training, induction, evaluation, potential detection, coaching,

• development and internal communication) in order to ensure both the sizing and the amount of knowledge

required

• Ensuring data collection and analysis of patient support activities (collecting reports of patient support

staff, summarizing reports, etc.). SPECIFIC ACCOUNTABILITIES

In close collaboration with the MSAM and PMR, provide technical training, coaching and hands-on

support the PSS over three months to establish and strengthen a patient-centered Peer-to-Peer

Support approach within the Burn Unit and NCD Clinic. The trainer will support the PSS in developing

and independently coordinating, supervising and monitoring Peer Support activities, while adapting

and improving activities based on feedback from focus group discussions with patients.

1- Training, Supervision and Coaching of the Patient support supervisor.

▪ Provide structured theoretical and practical training on the Peer-to-Peer Support approach, including

its principles, roles and responsibilities, while coaching the PSS on planning, organizing, facilitating and

monitoring Peer Support activities, as well as establishing appropriate supervision and follow-up

mechanisms for Peer Support Workers, in line with MSF standards and the agreed project approach.

▪ Conduct regular reviews with the PSS to identify challenges, address implementation gaps, adapt

activities as needed, and provide constructive feedback to ensure quality and continuity of Peer

Support activities.

▪ Strengthen the PSS’s capacity to guide and supervise Peer Support Workers, with a focus on patient-

centered communication, confidentiality, boundaries, safeguarding, referral pathways and

multidisciplinary collaboration.

2- Hands-on Implementation and Co-facilitation

▪ Work closely hand in hand with the PSS to jointly plan, prepare, facilitate and review individual and

group Peer Support activities in the Burn Unit and NCD Clinic, adapting them to patient needs, setting

characteristics and available resources.

▪ Demonstrate appropriate facilitation techniques, provide regular feedback and coaching, and

progressively transfer responsibility to the PSS.

3. Identification and Engagement of Potential Peer Support Candidates

▪ Work closely with the PSS and MSAM to identify suitable patient candidates for Peer Support Worker

positions, introduce the opportunity, and encourage interested patients to apply based on the agreed

criteria and JD/HR process.

▪ Provide guidance throughout the recruitment process, including the Peer Support Worker role,

responsibilities, boundaries and requirements, and review the selection criteria with the PSS and

MSAM .

4. Tools, Data Collection and Documentation

• Work with the PSS and MSAM to develop, review and adapt the required Peer Support tools,

forms and documentation, and ensure their correct and consistent use.

• Train and support the PSS in data collection, documentation and basic data review, including

identifying relevant findings to improve Peer Support activities.

6. Integration within the Multidisciplinary Team

▪ Support the PSS in integrating Peer Support activities within the multidisciplinary care approach and

strengthening coordination between Peer Support Workers, Mental Health, medical and other

relevant teams.

▪ Guide the PSS on appropriate referral and escalation pathways for needs beyond the scope of Peer Support, ensuring that Peer Support complements rather than replaces professional medical or

mental health care.

7. Contextual Adaptation and Quality Improvement

▪ Work with the MSAM and PSS to adapt and regularly review the Peer Support approach, activities,

tools and selection criteria based on the local context, patient needs and field experience in the Burn

Unit and NCD Clinic.

▪ Identify implementation challenges and provide practical recommendations through regular

technical discussions with the MSAM and relevant project stakeholders to improve the quality and

relevance of Peer Support activities

8. Handover and Sustainability

▪ Gradually transfer technical and practical responsibilities to the PSS throughout the three-month

assignment, while assessing their progress and level of independence in implementing, supervising

and monitoring Peer Support activities.

▪ Conduct a final review with the MSAM to assess achievements and remaining gaps and develop with

the PSS and MSAM a practical handover and follow-up plan to ensure continuity and sustainability of

Peer Support activities.

▪ Present the key achievements, lessons learned and outcomes of the Peer Support initiative at the

annual Mental Health workshop in December 2026.

• Based on the experience and learning gained during the three-month assignment, provide

recommendations for the future direction and strategy of the Peer Support approach.