THE ORGANIZATION:
Outraged by the injustice faced by people with disabilities and vulnerable populations, we aspire to a world of solidarity and inclusion, enriched by our differences, where everyone can live in dignity.
Handicap International is changing his name and becomes « Humanity & Inclusion ». HI - Humanity & Inclusion is an independent and impartial aid and development organisation with no religious or political affiliations operating in situations of poverty and exclusion, conflict and disaster. We work alongside people with disabilities and vulnerable people to help meet their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.
For further information about the association: www.hi.org
General mission
The Inclusion Case Worker is a key position to establish and uphold relations with the community, assess in a participatory way and provide guidance on the direction of the personalized support intervention. The service user and their consent therefore remain at the center of attention, and their involvement and active participation must be encouraged throughout the entire process.
The Case Worker is responsible for identifying and mapping humanitarian actors operating in the Governorates, and for monitoring and contributing to the development of the internal and external referral pathways, in close collaboration with the HI technical teams.
The Case Worker supports multi-sectoral HI field teams to identify individuals who do not have access to services, assess their personal situations using a holistic approach, refer them to identified existing services and follow up on the cases. The successful candidate will be responsible for implementing personalized support, including assessing, planning, implementing, monitoring and evaluating the actions required to meet beneficiaries' needs and expectations. Handling sensitive cases and constant follow-up with internal and external services are required.
1. Mission 1: Inclusive Case Management (ICM) · Implement the full Inclusive Case Management (ICM) cycle, including identification, assessment, individualized action planning, referrals, follow-up, reassessment and case closure. · Deliver inclusive, safe, timely, equitable and person-centred case management services, respecting individuals' rights, dignity, preferences and informed choices. · Conduct participatory assessments with explosive ordnance (EO) survivors, persons with disabilities and other individuals at risk of exclusion to identify their needs, priorities, capacities and barriers to accessing services. · Develop, implement and regularly review individualized action plans addressing multisectoral needs, access to essential services and socioeconomic inclusion. · Provide information, guidance and individualized support to enable individuals and their families, where appropriate, to make informed decisions and access relevant services. · Promote the meaningful participation, autonomy and informed decision-making of individuals throughout the case management process, applying an intersectional disability, gender and age approach.
2. Mission 2: Referrals, follow-up and socioeconomic inclusion · Facilitate referrals to appropriate internal and external services, including healthcare, rehabilitation, assistive technology, MHPSS, protection, social protection and other victim assistance services. · Conduct regular follow-up to verify successful access to and receipt of referred services, monitor progress towards individualized objectives and address emerging needs or barriers. · Assess socioeconomic needs, skills, aspirations and barriers to economic participation, and facilitate access to vocational training, employment, entrepreneurship, livelihood and financial inclusion opportunities. · Coordinate with livelihood actors, employers and service providers to identify and address accessibility barriers and reasonable accommodation requirements affecting economic participation.
3. Mission 3: Service mapping, coordination and community engagement · Develop and regularly update multisectoral service mapping, including service availability, accessibility, eligibility criteria and referral procedures. · Contribute to strengthening inclusive referral pathways and coordination with service providers, local authorities, Organizations of Persons with Disabilities (OPDs), survivor associations and other relevant stakeholders. · Establish and maintain effective relationships with communities and support the identification and referral of marginalized individuals who face barriers to accessing services. · Identify and document physical, communication, attitudinal, institutional and financial barriers to services and economic participation, and coordinate appropriate actions to address them.
4. Mission 4: Documentation, reporting and compliance · Accurately complete and regularly update all ICM documentation, including assessments, individualized action plans, referrals, follow-up records and case closure forms. · Monitor and report on case management progress, successful referrals, service utilization, economic inclusion participation and remaining barriers, ensuring appropriate sex-, age- and disability-disaggregated data collection. · Ensure strict adherence to HI's ICM procedures, safeguarding standards, Security and Safety regulations, confidentiality, informed consent and data protection protocols. |
Mandatory Qualifications/Requirements
- Education:
· Ideally, a bachelor's degree or an equivalent qualification in education, special education, psychology, or a related field
- Professional Experience:
· Minimum 1–2 years of professional experience in the humanitarian sector, on disability inclusion
· Demonstrated experience in case management, including identification of children at risk of exclusion, individualized assessment of learning and access barriers, safe referrals, and structured follow-up
· Practical experience working with persons with disabilities
· Experience supporting access to services, especially health-related services
· Experience collaborating with a wide range of stakeholders, including authorities, community leaders and community members
· Experience in community-based outreach, including identifying marginalized people, engaging caregivers, and facilitating access to related services
· Familiarity with humanitarian programming and inclusive disability standards, such as the IASC Guidelines on the Inclusion of Persons with Disabilities in Humanitarian Action
· Experience working for an NGO in humanitarian or early recovery contexts
- Professional & Personal skills required:
· Practical knowledge of disability and disability inclusion
· Practical data analysis and reporting skills
· Practical advocacy skills
· Practical knowledge of norms, legal frameworks and references related to disability
· Practical skills in field project management and intervention strategy
· Practical skills in public relations, representation and internal/external communication
· Practical skills in learning from experience, continuous learning and project evaluation (MEAL)
· Practical skills in safe programming and risk management (Protection)
· Practical skills in emergency response, monitoring and preparedness
· Practical use of frameworks and references, and of office and collaborative tools
· Basic knowledge of inclusive education and gender programming
· Basic training skills
· Basic knowledge of institutional partnerships and operational partnerships in field projects
· Basic stress management skills and able to cope and work in a considerably stressful environment
· Basic experience of working together in an international organization
· Good time and task management skills; able to work both independently and in a team
PROFESSIONAL STANDARDS:
· HI workers must adhere to the values and principles outlined in HI Code of conduct. In accordance with these values, HI operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-fraud, bribery, and corruption.
Humanity & Inclusion is an equal opportunity employer and particularly welcomes applications from Females and persons with disabilities
- The position is based in: Aleppo and Hama
- Start date: December
- Basic salary for the position: according to HI salary scale.
- Closing date: Applications will be accepted until 05:00 PM at the end of working hours on 01st November 2026.
How to Apply:
- Interested applicants must send their updated CV to (Recruitment.ns@sr.hi.org) mentioning the job reference (2026/ICW-ALEP/34) for Aleppo and (2026/ICW-HAM/35) for Hama in the subject line (Any application that does not mention the job reference code in the subject line of the email will not be considered).
- Incomplete applications or applications received after the deadline will be disregarded.
- Applications must be submitted in English; Arabic submissions will not be considered.
- Applications without the exact job reference mentioned in the subject line will be disregarded during the filtering process.
- CVs must be attached directly to the email; submissions via external links will not be accepted.
- CVs must be named explicitly with the applicant’s full name to ensure proper identification.
- Only shortlisted candidates will be contacted.
- The recruitment process may commence prior to the closing date if suitable candidates are identified.
- Your CV must contain 2 or 3 professional references. These should be individuals from your current or previous employment who can speak to your skills, experience, and work ethic. Ensure you have their names, titles, organizations, and contact information (phone number and/or email address) clearly listed in your CV.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. HI also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
نصيحة لحمايتك
ننصح بقراءة طريقة التقديم بعناية و التقيد بتعليمات التقدم للوظائف و المناقصات.