Job ID: SYR_040
Job Title: HLF MEAL Officer
To Work for: Help
Country: Syria
City: Damascus.
Field of Work: Humanitarian/Disasters
Job Type: Fixed-term contract.
Military service: Not Specified
Minimum Education Level: Bachelor
About Help:
Help – Hilfe zur Selbsthilfe e.V. is a non-profit, independent organization that was founded during the war in Afghanistan in 1981 and is now active worldwide. With an annual project volume of more than 60 million euros, Help provides emergency aid in the event of disasters and sustainable reconstruction with and for people in need, primarily in Africa, Asia, and Europe. As a globally operating humanitarian aid organization, Help receives high recognition through funding from national and international donors and is committed to national and international humanitarian aid standards as well as the transparent use of funds and impact monitoring.
About the Role:
The HLF Syria MEAL Officer supports the implementation of Monitoring, Evaluation, Accountability and Learning (MEAL) functions within the HLF Syria programme and serves as the primary operational focal point for local partner organizations on day-to-day MEAL matters.
The MEAL Officer works closely with partners to provide technical guidance, follow up on MEAL requirements, support reporting and data quality processes, and ensure compliance with Help and donor standards. The role acts as the first point of contact for partners regarding operational MEAL questions and coordination, while escalating strategic, sensitive, or high-risk matters to the MEAL Manager where required.
The position requires strong autonomy, problem-solving capacity, and professional judgment. The MEAL Officer is expected to independently manage routine coordination and technical support processes within agreed frameworks and procedures, while maintaining close coordination with the MEAL Manager.
The role contributes to strengthening partner MEAL capacities, improving data quality, supporting accountability mechanisms, and ensuring timely and accurate programme monitoring and documentation.
Implementation & Operational MEAL Support
• Support the implementation of MEAL procedures and tools for HLF operations internally in Syria and with local partner organizations.
• Serve as the primary focal point for partners on routine MEAL matters, including reporting requirements, indicators, data collection tools, and MEAL processes.
• Provide timely guidance and responses to partner questions within agreed MEAL frameworks and escalate complex or strategic issues to the MEAL Manager when necessary.
• Support the roll-out and day-to-day use of digital data management systems and monitoring tools.
• Support partners in using Kobo Toolbox and/or other digital data collection tools.
• Review partner submissions and monitoring data to ensure completeness, consistency, and quality.
• Conduct basic and intermediate quantitative and qualitative data analysis.
• Support the maintenance and organization of programme databases and documentation systems.
• Ensure organized and secure storage of collected data and MEAL documentation.
• Support the preparation of internal and donor-related reports through data consolidation and verification.
• Participate in field monitoring visits to partner project sites to verify activities, collect monitoring data, and provide practical support and feedback to partners.
• Follow up with partners on pending MEAL actions, reporting deadlines, and data corrections.
Partner Coordination & Support
• Maintain regular communication with partner organizations on operational MEAL matters.
• Build professional and trust-based working relationships with partner organizations while ensuring adherence to donor and organizational requirements.
• Provide hands-on support to partners in implementing MEAL activities and documentation requirements.
• Support partners in understanding and applying indicators, logframes, and reporting templates.
• Assist partners in preparing monitoring plans, data collection tools, and supporting documentation.
• Support partners in complying with cluster reporting requirements and platforms where applicable (e.g. ActivityInfo, RAIS+, SIDAR).
• Identify recurring operational challenges faced by partners and communicate recommendations and trends to the MEAL Manager.
• Support the collection of partner feedback regarding collaboration quality, support needs, and partnership processes.
Accountability & Learning
• upport the implementation and day-to-day management of the HLF Complaints & Feedback Response Mechanism (CFRM).
• Receive, document, track, and follow up on complaints and feedback in line with internal procedures and escalation pathways.
• Ensure confidentiality, professionalism, and appropriate safeguarding considerations in handling complaints and sensitive information.
• Support lessons-learned activities, workshops, and learning events with partners and HLF teams.
• Contribute to documenting lessons learned, best practices, and operational challenges from programme implementation.
Capacity Strengthening Support
• Support MEAL capacity strengthening activities for local partner organizations.
• Assist in organizing and facilitating trainings, peer-learning sessions, and workshops on MEAL-related topics.
• Provide ongoing practical accompaniment and follow-up support to partners after trainings.
• Support the identification of partner MEAL capacity gaps and operational support needs.
• Contribute to the development and adaptation of training materials and practical guidance tools.
Coordination & Compliance
• Ensure compliance with Help MEAL guidelines, donor requirements, and agreed reporting standards in day-to-day operations.
• Coordinate closely with the MEAL Manager regarding operational updates, risks, partner concerns, and emerging issues.
• Escalate issues requiring strategic decisions, policy interpretation, safeguarding concerns, or significant compliance risks to the MEAL Manager in a timely manner.
• Participate in internal coordination meetings and relevant MEAL discussions.
• Support preparation for audits, evaluations, monitoring exercises, and donor visits where required.
• Other relevant tasks as assigned.
Education:
• Higher education in Monitoring & Evaluation, Information Management, Social Sciences, Statistics, Development Studies, or related fields are considered as an asset
Experience:
• Minimum 2–3 years of relevant experience in MEAL, project management, monitoring, reporting, or information management within humanitarian and/or development contexts.
• Experience working with NGOs, donor-funded projects, and/or local partner organizations.
• Experience using digital data collection and management tools (e.g. Kobo Toolbox).
Skills & Competencies:
• Strong organizational skills and attention to detail.
• Strong communication and coordination skills with the ability to work directly with diverse partner organizations.
• Ability to manage operational responsibilities independently within established frameworks and escalation pathways.
• Collaborative, solution-oriented, and able to work effectively under pressure.
• Fluency in English and Arabic, written and spoken.
• Willingness and availability to travel regularly within Syria.
Please send your CV and Cover letter along with the Job ID
Required employees’ number: 1
Posted On: 07.11.2026
Expiry Date: 15.11.2026
CV Language: English
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