Social Case Management (Individual Level):

• In collaboration with the Health Promotion, Community Engagement and Social Work

(HPCE/SW) Manager informed by patient feedback, the SWS will contribute to establishing

and maintaining updated service mappings and referral pathways. This includes attending

inter-agency coordination meetings, building networks with other humanitarian actors, local

NGOs, and governmental social services.

• Provide on-the-job coaching and structured training for the PHCC social worker and relevant

staff on protection-sensitive case management, safe interviewing, and confidential internal and

external referrals.

Support the PHCC social worker in identifying, assessing, and responding to patients’ social

and protection needs.

• Directly manage complex and high-risk cases (e.g., survivors of violence, unaccompanied

minors), and report these high-risk cases to the HPCE/SW Manager and Field Coordinator.

Social Support in the PHCC (Facility Level):

• Ensure the PHCC maintains a safe, confidential, and dignified environment that promotes

patients’ rights, informed participation, and access to feedback and complaints mechanisms,

in alignment with MSF’s safeguarding principles.

• Monitor and reinforce the process of obtaining informed consent for referrals and the handling

of personal information.

• Ensure that patients’ non-medical care needs (e.g., transport, accompaniment, material

support) are assessed and followed up by the social worke

Collect and review feedback from patients and caregivers gathered by the social worker, and

relay key findings and concerns to project management (HPCE/SW Manager and Field

Coordinator) for action and accountability.

Community-Based Support (Community Level):

• Lead the integration of social work into community-based activities, including identification of

vulnerable individuals and monitoring of protection risks, in collaboration with the HPCE.

• Contribute to building a contextual understanding of risk and protective factors affecting

community members in the PHCC catchment area, to inform tailored protection strategies

and referrals.