The HR Expert is responsible for:

Providing technical HR support and services to WHH programmes in Syria, Lebanon and

Türkiye, in close collaboration with the HR Coordinator, HRteam and relevant stakeholders.

Contribute to the effective implementation and achievement of HR objectives across key HR

functions. Analyze and interpret HR data and trends related to recruitment, performance

management, learning and development, compensation and benefits, employee relations,

and other relevant HR areas, providing accurate and timely insights to support informed

decision-making and continuous improvement.

The task of the HR Expert shall be:

Recruitment, Onboarding & Offboarding:

• Support the delivery of timely recruitment and selection processes and ensure

completeness of all recruitment documentation.

• Coordinate and facilitate new hires onboarding in close collaboration with line

managers.

• Ensure that departmental inductions are properly scheduled and mandatory

trainings are accessible.

• Ensure that new hires receive the necessary equipment and resources, including ID

cards, laptops, mobile phones, and other applicable items to perform their roles

effectively and become fully engaged within the organization.

• Coordinate the employee offboarding process, ensuring timely, compliant and well-

documented separation of employees. Contracts Management:

Ensure the timely preparation of employment contracts (new contracts, contracts

amendments, end of contract notification...etc.

Compensation & Benefits:

• Verify the monthly payroll records submitted and ensure that all payroll calculations

are accurate and compliant with WHH procedures and applicable legislation before

obtaining the HR Coordinator’s sign-off and releasing the payroll.

• Ensure that staff benefits are accurately communicated, administered, and verified

in a timely manner, in accordance with applicable policies and procedures.

• Support HR Coordinator on annual pay review period.

Performance Management:

• Ensure full compliance with the required procedures and timelines for the Employee

Dialogue process, including goal setting and performance evaluations during

probation, mid-year, and annual review periods.

• Follow up with managers and employees to ensure timely completion, proper

documentation, and adherence to established requirements.

• Provide HR support in identified performance-related issues, provide guidance on the

development, implementation, and monitoring performance improvement plans,

ensuring a fair, consistent, and timely process in line with HR policies and

procedures.

Learning & Development:

• Develop and continuously improve Learning and Development plans by analyzing

performance data, identifying skills and competency gaps across departments, and

advising management on development opportunities and priorities to support team

growth and organizational needs.

• Communicate available training opportunities and calendars to staff in a timely

manner. • Collect and analyze training feedback and support the evaluation of training

programmes to assess their effectiveness and identify areas for improvement.

Employees Relations:

In coordination with the HR Coordinator, handle employee relations matters, including

grievances, disciplines, and workplace conflicts, in a professional, fair, and confidential

manner.

HR Reporting & Analytics:

• Gather, clean, and maintain accurate HR data from multiple sources (HRIS,

Employees Files,..etc.) and ensure data integrity, confidentiality, and compliance

with data protection regulations.

• Conduct analyses on HR data (e.g. recruitment, compensation & benefits,

performance, , training, employee relations, turnover, diversity, …etc.), identify

trends, submit on regular basis with recommendations.

• Translate complex HR data into clear, actionable insights and compelling narratives

tailored to the needs of HR and management teams, supporting informed decision-

making and strategic planning.

• Recommend improvements to HR systems and processes based on data insights.

HR Operations & Compliance:

• Support the HR Coordinator in:

• Ensuring line managers and staff understand all WHH HR policies and procedures.

• Runing periodic HR audits and ensure the accuracy, completeness, and quality of

staff records and files, provide guidance and recommendations in areas of

improvement and highlight any potential risks or incompliance.

• Stay informed of changes and updates to applicable local laws and regulations,

assess their implications for HR practices, and ensure relevant policies and

processes remain compliant.