Key Results Indicators:
• Office income
• Growth of income and institutional and HA funding 
• Quality of programmes
• Country strategy
• Team management and capacity building
• Networking
• Policies and procedure


Accountabilities

SPECIFIC RESPONSIBILITIES

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Leadership and Representation

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• Lead the country program by maintaining open and professional relations with colleagues, promoting a strong team spirit and providing guidance, oversight and resources to enable staff to perform successfully.

• Develop and carry out strategies that result in strong representation with: Syria Government authorities at various levels; donors including UN and other international organizations; international and local NGOs; and networks such as Humanitarian commissions, Forum, clusters and more.

• Ensure that Human Appeal remains a partner of choice for major international donors.

• Develop and maintain a high level of understanding of donor priorities and planned funding.

• Initiate and sustain strong, mutually beneficial partnerships with Local organizations.

• Seek out and pursue opportunities to raise the profile of the work of Human Appeal and its partners in Syria, as well as the lives and the needs of the people Human Appeal seeks to serve.

• Play a leadership role in efforts to improve humanitarian response coordination and play an active role in the Humanitarian Country Team.

• Lead country program collaboration with colleagues in the region to deliver regional programming and advocacy.

Strategic Direction, Program Quality and Growth

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• Set the strategic vision and direction of the country program to serve more people with responsive, high-quality programming, and secure the resources necessary to do so.

• Align programming to the country program strategy action plan, sectoral expertise and technical standards.

• Ensure program quality through consistent use throughout the country program of: rigorous assessment, design, and proposal development and review processes; comprehensive monitoring and evaluation, accountability and learning systems; staff development investments; and partner organization capacity strengthening.

• Remain current on national and regional issues impacting the country program and partners and develop responsive strategies to ensure Human Appeal’s mission can be carried out appropriately in rapidly changing contexts.

• Ensure country program alignment with and involvement in meeting regional objectives.

• Identify opportunities for appropriate expansion and growth of programs, supported by the acquisition and investment of human resources.

• Ensure timely submission of competitive, responsive and high-quality proposals, and support colleagues in negotiations with donors

Stewardship and Operational Management

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• Drive operational excellence to achieve optimal efficiency and cost-effectiveness in all functions and operations of the country program.

• Oversee the deployment and utilization of financial and operational policies, procedures, and systems to deliver compliance with Human Appeal and donor requirements. 

• Ensure responsiveness and appropriate levels of in-person and remote support to all offices, especially in the areas of HR, finance and supply chain.

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Programmes Monitoring and Evaluation:

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• Ensure effective and continuous monitoring of the appropriateness, effectiveness, impact and direction programmes implemented by HA

• participate in the appraisal process and ensure that agreed objectives are achieved, taking responsibility for directing own learning and development activities (e.g. private study, e-learning)

Local Fundraising & Liaison with Funders/Donors

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• Establish and develop working relationships with key donors and actively develop local funding sources appropriate to HA's resource needs, with a focus on the growth of institutional donors.

• Ensure a regular flow of information is available to the funding departments and to donors and official funders as required by the various funding mechanisms.

Financial Management & Control

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• Ensure that the control of expenditure and the disbursement of resources are in accordance with established procedures and maintain the financial and legal integrity of the organization.

• Maintain effective and coordinated budget monitoring processes for grant funds and discretionary funds.

• Provide progress and financial reports as required by the government and HA Syria’s accountability procedures and as required by other organizations. 

• Provide timely and effective oversight of the original program’s financial position.

Human Resource Development & Management

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• Maintain effective and appropriate staff recruitment, induction, appraisal, remuneration and development practice at all levels to ensure the optimum utilization and development of HA’s human resources.

• Appoint, develop and manage senior management staff. Ensure a high caliber of staff is recruited while promoting affirmative action within the organisation.

• Encourage a corporate perspective amongst staff and actively promote staff exchange, and development schemes, where these contribute to the meeting of HA programme objectives and priorities