Main responsibilities
Place of work:
• Daraa Governorate /(Nawa) 
Level:
• 7
Contract of 
Employment • Service Agreement (Please see additional information below).
Main objectives
With the support and guidance of the HPCE Manager, responsible for implementing the HPCE 
strategy / workplan, with community participation, and supervising the HPCE activities and HP 
teams working in the communities or the health facilities, according to the project objectives, MSF 
values, standards and procedures.
The HPCE Supervisor oversees the implementation of health promotion, patient engagement and 
epidemiological support activities at Khalidia PHC in Homs Governorate. He/She manages one 
Health Promotion IEC Officer, ensuring effective delivery of health education, patient 
communication, feedback collection and community-based surveillance. The role focuses on 
improving health literacy, supporting MSF’s People-Centered Approach, and contributing to 
assessments for potential future community outreach. The Supervisor works closely with the partner staff to ensure alignment and coordination within the PHC.
HPCE strategy, activities and monitoring:
- Actively contribute to the design/adaptation of the HPCE strategy / workplan.
- Lead and follow up on the implementation of the HPCE strategy / workplan, according to the 
chronogram.
- Support participatory approaches and regular patient/community consultations before and 
during the implementation of the HPCE strategy.
- Organizing health awareness sessions for MSF's medical and non-medical staff.
- Support in the design of health education materials and participatory methods, applying the 
right process (pretesting, validation of content, translation). 
- Contribute to rapid assessments and surveys.
- Actively support in the systematic collection, encoding, and reporting of community feedback 
and rumors.
- Support the implementation of community-based surveillance (data collection, active case 
finding, tracing, linkage to care).
- Responsible for the planning and organization of community meetings (in collaboration with 
HPCE Manager).
- Contribute to the community mapping. Monitoring: Ensure the availability of the data 
collection tools; the data encoding in the data base and the quality check.
- Monitoring: Contribute to the analysis of the monitoring data and look for adjustment (in 
collaboration with HPCE manager), monthly reporting (MMR, sitrep,…).
Team management:
- Contribute to the evaluation of the HP team (with the HPCE manager).
- Contribute to the development plan for the HP team.
- Training: Contribute to the needs assessment, design and implementation of training for the 
HP team, in collaboration with the HPCE manager.
- Organize regular and systematic supervision of the HP activities and provide the on-job-
coaching.
- Ensure the planning and practical organization of the activities for the HP team (HP roster).
- Ensure the organization of regular HP team meetings.
Main responsibilities 
and tasks
The HPCE Supervisor is responsible for planning, supervising, and monitoring Community 
Engagement and Health Promotion activities within the Daraa project catchment area. The role 
ensures that health promotion, people-centered approaches, community feedback, and 
surveillance are effectively implemented and translated into improved service quality and 
responsiveness.
1. Health Promotion & Education
- Plan, coordinate, and monitor individual and group health education sessions in MSF-
supported health facilities and communities.
- Ensure health messages are accurate, culturally appropriate, and aligned with project medical 
priorities.
- Support the development, review, and contextual adaptation of health education materials in 
collaboration with the Health Promotion IEC Officers.
- Train and support the team to deliver high-quality health education sessions using appropriate 
facilitation techniques and skills.
- Contribute to risk communication and behavior change messaging during outbreaks or other 
public health events.
2. Community Engagement
- Promote MSF’s People Centred Approach by encouraging respectful communication, patient 
participation, and responsiveness to patient and community concerns.
- Facilitate community meetings, structured listening activities, and regular engagement with 
patients, caregivers, community leaders, and key influencers to understand needs, 
perceptions, and barriers to access. Support the implementation of patient and community feedback mechanisms and ensure 
findings are used to improve services.
- Conduct or support patient experience and satisfaction surveys and other qualitative 
assessments, including interviews and focus group discussions, to inform service delivery and 
HPCE strategies.
- Support the development of accessible MSF Promotion and patient information tools 
explaining available services, procedures, and patient rights.
3. Surveillance
- Support the implementation of events-based surveillance activities to strengthen early 
detection of outbreaks and other public health concerns.
- Train and supervise relevant staff on surveillance methodologies, data collection tools, and 
reporting processes.
- Facilitate community sensitization on surveillance objectives to promote acceptance of field 
visits, rumor reporting, and community participation.
- Adapt health promotion activities and messages based on surveillance findings and identified 
community health risks.
4. Reporting & Documentation
- Ensure timely and accurate collection, compilation, and review of activity data and reports 
from the HPCE team.
- Review reports for quality and completeness in collaboration with the HPCE Manager on a 
weekly and monthly basis.
- Maintain proper documentation of health promotion activities, assessments, community 
feedback, surveillance findings, and key trends to support internal reporting, learning, and 
program adaptation.
5. Supervision & Support
- Supervise the Health Promotion IEC Officers and support the supervision of partner’s Health 
Promoters and Community Health Workers working in the project.
- Provide regular planning, follow-up, and day-to-day technical support to ensure the smooth 
implementation of HPCE activities.
- Contribute to performance management processes for MSF HPCE team.
- Strengthen team capacity through facilitating regular trainings, coordinating training sessions 
with medical and operations team, providing on-the-job training, identifying and raising main 
gaps and training needs and enhancing continuous technical support.