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The Case Management Information Officer position will support the case management and data components for a program focusing on reducing tensions and improving well-being through community engagement in and outside of displaced camps in northeast and central Syria.
This is a local role; no expat benefits will be provided.
CMS and Data Management
Maintain and update the Case Management System and associated databases, ensuring accurate, complete, and timely information.
Edit, clean, and verify case data to maintain consistency and reliability.
Implement changes and updates in the system as required by the Case Management team.
Manage user accounts, permissions, and data access in line with confidentiality standards.
Troubleshoot system issues and coordinate with IT or developers for technical solutions.
2. Data Analysis and Reporting
Produce accurate, timely, and comprehensive reports for the Case Management team lead, Program Director, and donors.
Develop and maintain reporting templates, dashboards, and visualizations (charts, graphs, maps) for internal and external use.
Support trend analysis and monitoring of key indicators to inform program decisions and planning.
Ensure that reports comply with organizational standards and donor requirements.
3. System Improvement and Change Management
Identify opportunities to improve CMS functionality, workflows, and reporting processes.
Support implementation of system upgrades, new modules, or digital tools to improve case management efficiency.
Facilitate changes requested by Case Management Coordinators and ensure smooth adoption by staff based on approval from Case Management team lead or Project Director.
Document system processes, workflows, and updates for future reference.
4. Capacity Building and Technical Support
Train Case Management staff on CMS use, reporting tools, and data entry standards.
Provide ongoing technical support to ensure proper use of systems and software.
Assist in developing guidance, SOPs, and quick reference materials for data management and reporting.
5. Coordination
Work closely with the Case Management team to ensure data flows efficiently from field teams to reporting outputs.
Serve as the focal point for any CMS-related queries from Case Management Coordinators and Capacity Development staff.
Support Program Director and Case Management team in presenting accurate and actionable information.
6. Compliance and Confidentiality
Ensure all data is managed in compliance with organizational policies, data protection standards, and safeguarding principles.
Monitor and control access to sensitive information to protect client confidentiality.
7. Other Duties
Perform other responsibilities as assigned by the Case Management Team Lead or Program Director.
Education:
Bachelor’s degree in Information Systems, Computer Science, Social Work, Statistics, or a related field.
Experience:
Minimum 4-year experience in Data / Project management.
Strong experience in case management information systems (e.g., CPIMS+, Primero, GBVIMS+, or similar).
Hands-on experience with system maintenance, data editing, and facilitating accurate reporting.
Experience in capacity building or training staff on data systems is an asset
Skills/Competencies:
Advanced proficiency in Excel, databases, reporting tools, and data visualization software.
Knowledge of data protection, confidentiality, and safeguarding protocols.
Strong analytical and problem-solving skills.
Excellent organizational, coordination, and communication skills.
Advanced skills in Microsoft applications.
Ability to meet deadlines and work under pressure.
Good language skills in Arabic
Advanced English skills.
Work under pressure.
High personal skills, Commitment, efficiency, flexibility, and drive for results.
Ability to stay composed and positive even in difficult moments, handle tense situations with diplomacy and tact, and have consistent behavior toward others.
Having clean records through his past careers within INGOs.
Ability to travel to all the program areas.
I have received a copy of this Job Description and understand that by signing below, I am accepting all responsibilities as outlined above. Failure to comply with the requirements of this Job description may result in disciplinary action and/or dismissal.
Commitment:
All employees are expected to carry out their duties in accordance with our code of business ethics, core values, anti-harassment policy, and PSEA policies.
نصيحة لحمايتك
ننصح بقراءة طريقة التقديم بعناية و التقيد بتعليمات التقدم للوظائف و المناقصات.