Place of work: • Atemah catchment area in Idlib Governorate.

Level: • 7

Contract of

Employment • Service Agreement for 1 month, renewable.

• The HPCE Supervisor oversees the implementation of health promotion, patient engagement

and epidemiological support activities Idleb Governorate. He/She manages two Health

Main objectives

Promotion IEC Officer, ensuring effective delivery of health education, patient communication,

feedback collection and community-based surveillance. The role focuses on improving health

literacy, supporting MSF’s People-Centered Approach. The Supervisor works closely with the

partner staff to ensure alignment and coordination within the PHC and the IDP camps.

Health Promotion & Education:

• Plan, coordinate, and monitor health education individual and group sessions inside Darat Ezza

PHC. As well as targeting the communities in the IDP camps in terms of health education

sessions, CBS and other HP activities.

• Ensure health messages are accurate, culturally sensitive, and adapted to patients’ literacy levels

and health needs.

• Support the design, review, and contextual adaptation of health education materials in

collaboration with the Health Promotion IEC Officer.

• Collaborate with medical teams to ensure HPCE activities are aligned with project medical

priorities and patient needs.

• Contribute to risk communication and behavior change messaging in case of outbreaks.

Patient Engagement and People-Centered Approach:

• Contribute to MSF’s People-Centered Approach by promoting respectful communication,

Main responsibilities

encouraging patient and community participation, and addressing concerns with empathy.

and tasks

• Conduct patient experience and satisfaction surveys (PESS) when needed, ensuring systematic

data collection, analysis, and reporting.

• Facilitate formal and informal conversations and structured listening exercises with patients and

caregivers inside the PHC and with the community leaders and camp managers. This is to

understand needs, perceptions, and barriers.

• Support the development of patient information tools that explain services, procedures, and

patient rights in accessible formats.

• Collaborate with the medical team to ensure feedback mechanisms are established and used for

service improvement inside the PHC and in the camps.

Qualitative Assessments & Feedback Mechanisms:

• Conduct and/or support rapid qualitative assessments (e.g., interviews, FGDs) to inform HPCE

strategy or improve service delivery.

• Facilitate the collection and analysis of patient and community feedback.

• Analyze and share key findings with the HPCE Manager to support adaptive programming and

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Community Engagement:

• Support leading community meetings and consultations to understand needs, concerns, and

perceptions.

• Design and adapt educational materials with input from community members.

• Collect and analyze community feedback and rumors to inform project adjustments.

• Identify and map community leaders and influencers to support outreach activities.

• Promote respectful communication and patient participation in line with MSF’s People-

Centered Approach.

• Conduct qualitative assessments like interviews and focus group discussions to gather

community insights.

Epidemiological Support & Community-Based Surveillance:

• Lead the implementation of CBS activities to support outbreak detection.

• Train and supervise teams in CBS methodologies, data collection, and reporting tools (e.g.,

KOBO).

• Facilitate community sensitization on CBS objectives, ensuring buy-in for household visits and

rumor reporting.

• Adapt HP messaging based on surveillance findings (e.g., hygiene promotion during diarrhea

outbreaks).

Team Supervision and Support:

• Supervise two Health Promotion IEC Officers and support him/her supervising two Health

Promoters in the PHC and 16 CHWs in the camps (Partner Staff).

• Provide daily/weekly planning, monitoring, and coaching to ensure smooth implementation of

HPCE activities.

• Participate in performance management of the team (PMS).

• Support the capacity-building of the HPCE team through coaching and on-the-job trainings.

Reporting & Documentation

• Collect and review regular reports from the Health Promotion IEC Officer, Health Promoters, and

CHWs.

• Ensure reports are revised for quality and completeness before sharing with the HPCE Manager

on a regular and timely basis (weekly, monthly, and annually).

• Maintain proper documentation of health promotion activities, assessments, and feedback trends

for internal reporting and learning.