Mission 1 : Management

Employee Engagement and Support

·       Fosters trust and open communication with staff and partners, ensuring a positive workplace culture.

·       Resolves employee concern proactively with creative, timely solutions.

Supports the implementation of staff engagement, motivation, and retention initiatives.

Mission 2: Risk Management and Conflict Resolution

·       Supports the identification of HR risks and follows up on mitigation actions.

·       Assists in addressing workplace concerns and supports conflict resolution processes.

·       Provides administrative and coordination support to managers on employee relations matters.

Mission 3: Policy Implementation and Accountability

·       Ensures compliance with HI policies and frameworks in the country, adapting them to align with the local context and operational needs.

·       Ensure audits are conducted in compliance with organizational standards and oversees proper archiving procedures in adherence to best practices.

·       Supports compliance with donor regulations and requirements.

Mission 4: Operational HR Implementation

4.1   Programme Resource Management:

·       Prepares HR reports and adheres to global HR deadlines.

·       Supports implementation of HR processes including recruitment, onboarding, performance management, and exit procedures.

·       Ensures archiving processes meet compliance and quality standards, with a focus on continuous improvement.

4.2   Personnel Administration Quality:

·       Conducts staff briefings on administrative matters and employment conditions.

·       Ensures archiving processes meet compliance and quality standards, with a focus on continuous improvement

4.3   Managerial Support:

·       Communicates HI policies and frameworks to managers, providing clear explanations and addressing queries.

·       Monitors and ensures managers apply HR policies consistently and effectively.

Mission 5: Manages training and skills-development actions

·       Coordinates training activities, schedules, and communications.

·       Supports managers with skills-development and performance-management processes, especially during annual reviews.

·       Tracks decisions on skills development from annual reviews and interviews.

·       Supports coordination with external training providers.

·       Oversees enrollment logistics for training courses, including travel and accommodation.

·       Handles feedback collection and statistical reporting.

Mission 6: Contributes to the quality of personnel administration for HI staff present in his/her geographical area.

·       Rolls out personnel administration policies, processes and tools in his/her geographical area.

·       Produces documents and applies regulatory procedures concerning personnel administration.

·       Ensures that personnel files are archived in compliance with HI’s rules.

Mission 7: Legal and social aspects:

·       Monitors adherence to the HR legal framework, ensuring compliance with relevant regulations.

·       Organizes or facilitates the dissemination of mandatory notices and information to staff effectively.

·       Acts as HI's representative with staff representative bodies, under delegated authority from the HR line Manager.

Mission 8: Emergency preparedness and response

·           Contributes to the programme's emergency preparedness actions and, during an emergency response, adapts his/her working practices to help facilitate an effective humanitarian response by HI.

IT Administration Support aspects: acting as WoS focal point for IT support:

·       Request for account creation for new staff

·       Manage multifunction authentication in coordination with ICT supervisor

·       Manage account expiring soon, making sure all accounts aligned with contracts periods

·       Lock/delete leavers accounts

Expatriates` Visas:

·       Follow up with expats to receive the visa application form

·       Submit visa requests to MoH and MoFA

·       Update the Syrian visa tracker and make sure all expats visas are valid

·       Follow up with MoH and MoFA to receive the visas on time

·       Escort the expats to immigration office to issue the visa

·       Provide guidance and information regarding visa process

Manage visa extension for international staff

Payroll & Benefits Administration:

·       Prepared and reviewed payroll for staff and daily workers, ensuring accuracy and timely processing.

·       Coordinated with finance and payroll teams to resolve discrepancies.

·       Managed employee benefits enrolment and updates.

  Recruitment & Onboarding (National and International):

·       Managed end-to-end recruitment, ensuring a smooth hiring process.

·       Developed and implemented effective onboarding plans for new employees.

·       Conducted HR training sessions on policies, procedures, and administrative processes.

·       Maintained and updated documentation.

·       Ensured proper offboarding procedures for departing employees.

Coordination with Legal Partners:

·       Act as focal point coordination with legal firms

·       Track legal firm tasks

·       Document legal firm legal advice and make sure all maintained online

·       Support HI HR team:

·       Support recruitment activities across Syria programme locations, as necessary.

·       Provide HR support and cover operational gaps across different areas as needed.

·       Assist staff and managers with HI People-related processes and inquiries.

·       Admin Tasks

·       •  Prepare reconciliation for staff expenses/travel allowances.

·       •  Prepare per deim for expatriate staff on monthly basis.

·       •  Create PLs for staff expenses in LINK software.

·       •  Manage Guest House booking, tracking etc.

·       (*) The responsibilities of a job may cover several fields: MANAGEMENT / STRATEGY AND SUPERVISION / STANDARDS AND EXPERTISE / OPERATIONAL IMPLEMENTATION – use these fields only if they are relevant to the job being described.