Coordination, Government Liaison and Representation

● Act as Concern’s focal point for engagement with relevant government

ministries, departments and local authorities in Damascus, maintaining positive,

transparent and constructive relationships.

● Lead and coordinate processes for obtaining programme approvals, permissions

and required authorizations from relevant authorities.

● Represent Concern, as delegated, in coordination meetings and discussions with

government authorities, INGOs, UN agencies, humanitarian partners and other

stakeholders.

● Maintain effective relationships with relevant ministries, national authorities and

key stakeholders, ensuring appropriate government focal points are identified

for follow-up.

● Support senior management and relevant departments in preparing for and

following up on meetings with government authorities and other stakeholders,

including documentation and agreed actions.

● Facilitate government engagement required by programme and support

departments and help resolve local coordination or administrative bottlenecks.

● Lead or contribute to negotiations, consultations and technical discussions with

relevant ministries and authorities, as required.

● Monitor emerging government requirements, coordination challenges and

changes in the operating environment, keeping the Country Office informed and

proposing practical solutions.

1● Share appropriate information on Concern’s activities and promote constructive

relationships and collaboration with relevant actors.

Strategic and Programme Support

● Support timely, quality programme implementation and promote integrated,

coordinated responses to community needs.

● Participate in programme, operations and systems coordination, resolving

operational or administrative bottlenecks and escalating where required.

● Conduct field visits as required, report findings to relevant teams, and ensure

Concern offices and facilities in Damascus function effectively and comply with

policies.

Base Management, Administration and Logistics

● Oversee administration, procurement, warehousing, fleet and facilities

management for the Damascus base, in coordination with the Operations

Director and relevant technical teams.

● Ensure Concern and donor procedures, controls and systems are understood,

implemented and complied with.

● Ensure assets, inventories and stocks are accurately recorded, maintained and

periodically verified.

● Review monthly procurement, warehousing, transport and administration

reports and follow up on identified issues.

● Ensure the effective maintenance and functioning of Concern offices,

warehouses, residences and programme facilities.

Manage administration and transport budgets and monitor expenditure against

approved plans and proceduresSafety and Security Management

● Act as the overall security focal point for Damascus, monitoring the security

situation and trends and providing timely updates to senior management.

● Organise and document regular security focal group meetings and ensure follow-

up of agreed actions.

● Ensure staff and visitors understand and comply with Concern’s Security

Management Plan (SMP), SOPs and relevant safety procedures.

● Support regular review and updating of security plans and procedures with the

Operations Director and Senior Management Team.

● Conduct security and risk assessments for new project areas, sites and

operational modalities.

● Provide security briefings to new national and international staff and visitors, as

required.

● Immediately report and coordinate the response to security incidents affecting

staff, assets or operations.

● Ensure strict adherence to Concern’s zero-visibility policy and other applicable

security measures.

Team Management

2Emergency response Person specification: ● Directly line-manage Administration and Logistics staff, providing clear

objectives, work plans, regular feedback, performance management and

development opportunities.

● Strengthen matrix management and effective communication between base

staff and technical line managers.

● Monitor staff attendance and timekeeping and liaise with relevant line managers

to address issues.

● Build staff capacity through coaching, mentoring, performance development and

targeted training.

● Support recruitment of national staff, as required, in coordination with HR.

● Lead weekly base management meetings and ensure key actions and decisions

are documented and shared with the Country Management Team.

● Ensure staff and partners comply with Concern policies, including the Code of

Conduct, safeguarding, anti-fraud, equality and accountability standards.

Accountability and Community Engagement

● Promote meaningful community participation and consultation throughout the

project cycle in line with Concern’s commitments under the Core Humanitarian

Standard (CHS).

● Support relevant colleagues to ensure the Complaints and Response Mechanism

(CRM) is functional, accessible and responsive.

● Ensure communities and programme participants receive appropriate

information on CRM, safeguarding and expected staff behaviour.

Staff Wellbeing and Other Responsibilities

● Promote staff health, wellbeing and available support services within the

Damascus base.

● Perform other duties as requested by the Operations Director.

● During emergencies, actively support Concern’s Syria emergency response,

regardless of normal location or area of responsibility, in line with the

organisation’s humanitarian objectives.

Concern is committed to responding to emergencies efficiently and effectively in order to

help affected people meet their basic needs, alleviate suffering and maintain their

dignity. To this end, when emergencies strike and Syria Programme is to respond, all staff

are required to actively participate in the response, regardless of location and contribute

to the efforts aimed at achieving the humanitarian objective of the organization.