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- Create and update employee accounts across the organization's systems and applications, with a particular focus on the Health Information Management System (HIMS).
- Allocate technical resources such as email accounts and cloud storage according to organizational policies.
- Configure and update user access permissions based on staff roles and operational requirements.
- Provide first-level technical support to users regarding login issues, password resets, and system access.
- Monitor the performance of internal applications to ensure smooth operation.
- Detect technical issues and software vulnerabilities and work on resolving them.
- Propose and implement technical and software solutions that enhance the efficiency and reliability of systems.
- Actively contribute to the digital transformation team in improving digital processes and ensuring their integration with health and administrative program needs.
- Ensure continuity of technical services through regular monitoring, backup procedures, and the application of information security best practices.
- Strictly adhere to humanitarian principles, protection standards, and organizational policies, including the Code of Conduct, Prevention of Sexual Exploitation and Abuse (PSEA), and Child Safeguarding.
Context/Specific skills, knowledge, and experience:
- Bachelor's degree in Information Systems, Computer Science, Software Engineering, or a related field.
- Minimum of two years of experience in systems administration, technical support, or software development.
- Previous experience with Health Information Management Systems is considered an asset.
- Good knowledge of email applications and cloud storage platforms.
- Strong skills in troubleshooting and diagnosing technical issues.
- Hands-on experience in developing software and applications using technologies such as React and Flutter.
- Ability to work effectively within a multidisciplinary team.
- Strong communication skills with both technical and non-technical users.
- Ability to manage time and set priorities in a fast-paced work environment.
- Proven ability to respond effectively to technical issues under pressure.
- Good command of English, particularly in technical terminology. Requirements
Behavioral Competencies:
- Planning and delivering results.
- Working with people.
- Communicating with impact and respect.
- Handling insecure environments.
Independent Doctors Association does not tolerate sexual exploitation and abuse, and committed to acting professionally and ethically.
Independent Doctors Association is zero tolerable with any SEA case, IDA is creating the best environment to make sure that all staff have understood SEA and how to report in case there is any suspected case
https://form.jotform.com/251932181478361
Interested candidates may apply through the above link:
Female Candidates are highly encouraged to apply,
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