MAIN PURPOSE

• To ensure effective identification, referral, and follow-up of patients eligible for the RSP in

Amman, while strengthening referral networks, partnerships, and access pathways across

Syria.

• Provide outpatient and/or inpatient medical care to patients/beneficiaries according to

adapted and updated medical knowledge, MSF protocols, values and universal hygiene

standards to improve the patients/beneficiaries’ health conditions. Refer candidate patients

who can be admitted to Amman surgical program and ensure their continuity of care in Syria

and medical follow-up after discharge.

ACCOUNTABILITIES

• Refer candidate patients who can be admitted to Amman surgical program and ensure their

medical follow-up after discharge. Recruiting 10-15 patients on monthly basis, medical FUP

of the discharged patients and updates of the postponed and more information patients.

• Networking and mapping the humanitarian actors and program representation activities in

the country.

• Keep the patient and/or his/her family informed about the illness and provide appropriate

explanations about the treatment to follow, checking they have understood.

• Knows and ensures all MSF medical protocols are followed and implemented, checking that

universal precautions are followed at all times, and reducing bio-hazard risks and improving

infection control. Ensures professional Confidentiality is respected.SPECIFIC ACCOUNTIBILITIES

Dimension of post

• Reconstructive Surgery Hospital with an average of 530 admissions per year.

• Approximately 900 surgeries annually.

• 50 surgical beds and 145 rehabilitation beds.

• 2 OTs for Orthopedic, Maxillo-facial, and Plastic surgeries.

• OPD with an average of 800 consultations/month.

• physiotherapy and psychosocial physiotherapy and mental health and psychosocial department and

a micro laboratory within the hospital, and a micro laboratory within the hospital.

Scope of responsibilities

Patients’ identification, referral, and follow-up:

• Identify and screen patients eligible for the MSF surgical program through hospitals, NGOs, health

actors, and community networks.

• Ensure all patients meet program admission criteria and are medically stable for referral.

• Act as focal point for referral consultations with MoH, Public hospitals and humanitarian actors.

• Prepare and submit complete medical files for Validation Committee review according to MSF

standards, protocols and guidelines.

• Conduct medical fitness screening for caretakers and monitor patient fitness for surgery prior to

their admission at the RSH.

• Ensure scheduling and coordination of patient admissions according to the RSH capacity, waiting

list and Network coordinator and admission manager feedback feedback.

• Organize patients and caretaker’s referral processes and coordinate the administrative and

logistics needs for it.

• Ensure post-discharge follow-up and continuity of care with collaboration of the other

staff/actors, including surgical progress, pain management, mental health status and

physiotherapy coordination.

• Follow up on patients' condition in their home country and ensure the continuity of care

regarding any complications, pain, physiotherapy needs, and mental health issues.

• Ensure to have an updated number of patients under follow-up and use the proper protocols in

order to maintain a real and documented list (regular phone calls to patients, a record of lost

contacts, defaulters, refusal etc.).

• Monthly, ensure the medical follow-up of the patient according to the surgeons’ request

(information delivered by the network and planning Coordinator at the discharge of the patient),

organize the schedule of appointments, perform the assessment and manage any requested

process for follow-up feedback.

Preparation of the medical files

• Ensure all medical files comply with MSF standards and include the referral and medical forms,

clinical images and investigations and relevant diagnostics (X-ray, EMG, lab, video, etc.).

• Complete additional medical information requested by Validation Committee.

• Coordinate additional investigations required for case validation including the anesthesia

complementary investigations.• Active participation in the validation committee “virtually” with the surgical team and the other

team members.

• Ensure a high level of quality regarding the preparation of the patient’s files.

Prepare the admission of the patients

• Share patients’ availability with the admission manager for monthly scheduling and forecast the

list of patients to be admitted after a request from the Network Coordinator and the Admission

Manager regarding numbers and specialty.

• Contact patients to transmit their scheduling information, assess if there is a specific social

assessment to be added (patient’s situation that can impact his stay in the Hospital).

• Share all the visa information needed of the patients and the caretakers with the admission

transit responsible to start the visa issuing process.

• Ensure that all patient files are completed and available to be shared with Admission Manager.

Briefing of the patients

• Brief the patients about the code of conduct.

• Brief the patients about their treatment plan in MSF Amman surgical program.

• Brief the patients about the living conditions in MSF Amman surgical program.

• Brief the patients about MSF in general and MSF activity in Jordan.

Networking, mapping and program representation activities:

• In collaboration of the Network coordinator and Syria mission, expand and maintain referral

network across Syria (NGOs, hospitals, health actors, community groups).

• With support of the network coordinator, conduct systematic mapping of health facilities and

surgical services, referral pathways and constraints, gaps in reconstructive and specialized

surgical care.

• Maintain communication with humanitarian health actors.

• With the support of the MedCo, represent MSF surgical program in meetings and partner

engagements when required.

• Monitor and report changes in medical needs, access barriers, and conflict-related injuries.

• Support Network and Planning Coordinator in field visits, mapping, and partner engagement.

• Updates the Network and planning Coordinator about any changes in the medical situation in

Syria.

Partnership Development

• In collaboration with the Network coordinator and Syria mission, build and maintain strong

collaboration with local and international NGOs, hospitals and health facilities, community

networks and leaders and humanitarian actors.

• Identify strategic partnership opportunities to improve patient access for the vulnerable people

across the country.

• Identify and address coordination and operational gaps affecting referrals and care.

Capacity Building of Partners

• With the support of the network coordinator, strengthen partner capacity to Identify eligible

patients, to apply referral criteria correctly, prepare medical documentation, ensure the

continuity of care.

• Deliver presentations, orientations, and technical briefings on MSF surgical program, referral

procedures and mechanism, and patient preparation and follow-up.• Provide ongoing technical support and feedback to partners once needed.

Reporting

• Monthly activity report to be sent to network coordinator and medical coordinator in Syria.

• Any kind of report related to the specific medical case or related to Syria network in general

(feedback from meetings, presentation to partners, etc.).

Additional activities

• Work in harmony with the team of the MSF Syria team; respects protocols and hospital procedures

• Respect and follow the security guidelines of the Syria mission.

• Upon request