Policies, Guidance, and Procedures
• Serve as an expert source of information on and analysis of safe and accountable programming issues, particularly 
relating to safeguarding, accountability to affected populations, and protection mainstreaming. 
• Develop strategies on safe and accountable programming practices and standards, which are essential to 
mainstreaming protection and AAP within IMC programming (collaborating with safeguarding, program, technical, 
M/E, HR, and other departments as appropriate). This may include contextualization efforts to help country 
management and program teams better understand what risks communities face while accessing IMC programs in 
the country. 
• Contribute to the creation of a positive image and overall credibility of the organization, notably through the 
application of the Code of Conduct and Ethics, Safeguarding Policy, humanitarian principles, and the 9 Core 
Humanitarian Standard (CHS) commitments. • Ensure accountability processes are fully in line with IMC AAP commitments, including IASC CAAP, CHS, and the 
Sphere Humanitarian Charter. 
• Support the Senior Management team for reporting on AAP and CHS commitments. 
• Communicate recommendations to country offices and relevant management/key staff on ways to better support 
safeguarding, protection mainstreaming, and AAP. 
• In collaboration with HQ, draft documents and briefing memos for IMC leadership on safe and accountable 
programming for policy inputs, responses to coordination bodies requests, internal briefing documents, and public 
communications materials. 
• Help plan country level strategies and responses to safe and accountable programming issues, and assist with 
decisions that significantly affect IMC safeguarding, protection mainstreaming, and AAP related policies and 
guidance documents. 
Safe and Accountable Programming Initiatives
• In coordination with program teams, assess vulnerabilities and community power structures to ensure strong and 
open relationships with key community stakeholders from a cross-section of the community, especially vulnerable 
women, children, and families. 
• Develop guidance to support country teams to establish/improve community-based communication plans to 
ensure systematic information sharing/communication with affected communities throughout the programming 
cycle, ensuring that affected populations can make informed decisions about the assistance they receive and be 
able to hold humanitarian actors to account from programmatic commitments, the expected behavior of 
humanitarian actors, and rights and entitlements inherent in humanitarian action. 
• Develop information sharing/communications plans and tools for disseminating messages to crisis-affected 
communities in simple, easily understood terms, and accessible and preferred languages and formats. 
• Work with program and technical teams to ensure safe and accountable programming messages are integrated 
into existing community-based information sharing processes (e.g., IEC campaigns, community heath promotions). 
• Coordinate routine solicitation and collection of beneficiary feedback regarding IMC’s activities and stated 
commitments. 
• Carry out regular checks as part of monitoring to ensure information shared with communities is accessible, easily 
understood, and relevant, and update as necessary. 
• Support the development of safe and accountable programming information products, guidance notes, technical 
standards, and data analysis. 
• Support programs and operations to adopt approaches to ensure protection mainstreaming. 
• Work with Internal Audit and country level compliance teams to monitor systematic implementation and 
integration of safe and accountable programming practices and processes. Project Design and Planning
• Identify the budget and resources needed for safe and accountable programming activities, and ensure they are 
resourced in all new proposals. 
• Support the M/E team in ensuring that needs assessments and planning include data collection from vulnerable 
and marginalized groups or appropriate key informants (women, children, older people, people living with 
disabilities). 
• Support country offices to conduct protection risk assessments for affected populations, ensuring that program 
teams properly identify risks and generate mitigating measures. Ensure that program teams maintain an updated 
Protection Mainstreaming Action Plan. 
• Make context-specific recommendations on ways to improve response strategy and programming to support and 
promote beneficiary safety, safeguarding, and AAP in responses. 
• Act as the main reference point within the country for Protection Mainstreaming matters. Train staff involved in 
the design, implementation, and monitoring of projects on how to use the Protection Risk Assessment tool when 
needed. 
• Identify the potential for and enhance Protection Mainstreaming efforts beyond Protection Risk Assessment within 
programs when possible. • Support the completion of complementary AAP analysis/assessments, including, but not limited to stakeholder 
analysis, communication needs assessment, periodic community consultations. 
Project Implementation
• Ensure that AAP data is collected routinely throughout the project cycle (not just at project mid and endpoints, 
enabling corrective action). 
• Ensure tools and systems are in place for learning and decision making on the needs of vulnerable women, 
children, and families, including disaggregation of all data, development of mainstreamed and specific indicators, 
specific research questions, and targeted recommendations in reports. 
• Provide technical feedback on the safe and accountable programming aspects of country reports, technical 
proposal narratives and corresponding budgets, focusing on the quality, relevance, and effectiveness of programs 
as they relate to beneficiary safety and accountability. 
Community Based Feedback and Response Mechanism
• Develop and maintain local CBFRM, a systematic process to capture, monitor, resolve, and respond to feedback 
and complaints from crisis-affected communities. 
• Collaborate with the M/E country leads to the implementation of methodologies to consult communities on their 
preferences based on the operational context. 
• Design and oversee implementation of CBFRM channels with input from affected communities to ensure they are 
safe, include preferable options, and are accessible to all (including women and men, boys and girls, older people, 
people living with disabilities). 
• Ensure feedback is received regularly from the field offices through various channels (feedback boxes, WhatsApp, 
email/phone hotline, help desks, etc.) and is entered promptly into the CBFRM database. 
• Oversee the processing of all feedback/complaints and coordinate closely with program and senior management 
staff to ensure that beneficiary complaints and feedback are properly addressed. 
• Conduct periodic compliance checks of CBFRM log and documents to ensure adherence to IMC procedures. 
• Work with the Safeguarding and Management teams to develop Safeguarding specific language to be integrated 
into organizational communications with communities about safe and accountable programming, what to expect 
from the organization’s staff, and IMC’s Safeguarding Policy. Data Management Systems 
• Contribute to the development and testing of IMC central CBFRM database software to improve processes related 
to data organization, analysis, and reporting. 
• Facilitate CBFRM database troubleshooting and user requests. 
• Conduct routine quality checks of CBFRM database entries to ensure timely and accurate recording of community 
feedback and complaints, re-educating subordinates as needed. 
• Ensure central CBFRM database is maintained, and data is analyzed for trends and disseminating findings. 
• Design relevant database for tracking and documenting AAP activities (e.g., trainings community sensitization and 
consultations). 
• Capacity Development and Training
• Deliver basic and intermediate level training to staff (handling feedback and complaints, information sharing, use of 
tools and core concepts as they pertain to safe and accountable programming, and the CHS). 
• Plan, manage, and deliver required CBFRM training to IMC staff and volunteers. 
• Review and revise AAP training strategy to ensure building capacity of relevant country staff and integration of AAP 
best practices. 
• Management and Leadership
• Supervise the A/E Officer and/or A/E Assistant and provide on-the-job coaching, constructive feedback, and 
mentorship to build their capacity; set performance goals and professional development plans with staff and 
conduct performance appraisals. 
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence. • Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the 
nature and level of work assigned and not necessarily all inclusive.