·      Administers and maintains the organization’s wired and wifi networks to ensure all staff members and guests have consistent, secure and reliable access to the internet;

·      In collaboration with the Headquarters IT team, maintains appropriate and secure access to Blumont systems for all staff;

·      Administers, monitors and maintains all local IT infrastructure to ensure its reliable and secure operation;

·      Is familiar with and enforces compliance with all Blumont IT policies, providing feedback to the Headquarters IT team on any policy adjustments that need to be made;

·      Continually assesses the operation of all Blumont software and hardware systems to identify opportunities to improve those systems and enhance effectiveness of the Blumont team;

·      Stays abreast of programmatic work, challenges and opportunities so that IT strategy and tools are aligned with business goals and objectives;

·      Assists in the development of financial and budgetary information and forecast for all costs relating to IT;

·      Manages all IT related projects, ensuring functional fit and effective change management;

·      Nurtures and maintains good relationships with vendors so that Blumont receives the best possible service and value from the local vendor community;

·      Works closely with the program’s monitoring and evaluation teams to ensure all data collection and analysis tools are functional and reliable;

·      Keeps abreast of latest developments in technology, ensuring the organization plans adequately for changes in technology;

·      Regularly reports to the Country Director and HQ IT, providing clarity on the state of the local IT Infrastructure and ongoing strategic direction of the IT environment and projects;

·      Conducts technology trainings and briefings for new users, and on-going support to project staff;

·      Is available to provide after hours and weekend support to the program team as and when required;

·      Is always on standby in the event of any incident that affects programmatic operations from an IT perspective, and

·      Sets up new workstations for staff, maintains device inventory, upgrades and repairs devices.

·      Handles sensitive information with absolute discretion and confidentiality.

Technical skills and knowledge

·      Skilled in the operation and administration of Microsoft’s Office 365 environment;

·      Skilled in document management in SharePoint and OneDrive

·      Familiar with Microsoft Azure Active Directory / Entra ID for Identity Management;

·      Familiar with the suite of Microsoft Office tools such as Word, Excel, PowerPoint, Outlook, OneDrive, OneNote and Teams;

·      Familiar with remote control tools such as Quick Assist

·      Possess advanced networking skills including monitoring / maintenance / operation of firewalls, switches, wireless access points

·      Configure and maintain network printers.

·      Ability to work independently in sometimes challenging circumstances

·      Strong communication skills.

·      Strong organizational skills to be able to multi-task and support a wide variety of users across departments and functions

·      Fluency in English desired.