NRC is in Syria to support people affected by forced displacement (IDPs, returnees, host community etc.) so that
they can have access to timely and effective assistance, to cope with the crisis and when the crisis ends return
and rebuild their lives. NRC started its activities in Syria in mid-2016.
In 2024 NRC has reached with humanitarian assistance more than 699,313 individuals across Syria in the
Governorates of Damascus, Rural Damascus, Daraa, Homs, Aleppo, Hama, Idleb, Hassakeh, Qamishli and Raqqa
NRC will continue to apply an integrated programming approach, where Education, Information, counselling and
legal assistance (ICLA), Shelter/WASH, Livelihoods and Food Security and (LFS) programmes, and Protection from
Violence work jointly to enable displacement-affected populations to meet their basic needs, enjoy their rights,
and benefit from pathways to durable solutions.
Adherence to NRC policies, guidance and procedures
2. Lead and contribute to the development and implementation of Accountability systems,
including CFM SOPs, guidance and tools
3. Support programme staff in planning for and executing accountability activities,
including embedding the CFM throughout the project cycle, tools, analysis and use of CFM data.
4. Support the implementation, dissemination and use of CFM data in programme development,
adjustment or review.
5. Contribute to organizational learning through specific analysis, lessons learned and reports.
6. Capacity building and training of programme and CFM staff on accountability and CFM
technical and conceptual areas.
7. Supervise and mentor CFM support staff.
8. Contribute to the design of CFM staffing structure and resourcing, including collaboration
with programme staff to identify and plan for accountability needs.
9. Develop / Review and track CFM specific technical performance indicators.
10. Provide technical input to relevant coordination mechanism or working groups such as the AAP Task
Force for Syria.
For more details, please download the full JD.
Minimum 3 years of experience from working within the field of expertise (i.e., accountability and/or
feedback mechanisms and/or related field) in the humanitarian sector, preferably in an emergency
or post-conflict setting
Bachelor’s degree, preferably in social science or relevant fields or equivalent professional
qualification.
Technical specific knowledge from the humanitarian sector
Previous experience from working in complex and volatile contexts
Documented technical competences related to the position’s responsibilities
Documented results related to the position’s responsibilities ______________________________________________________________________
Experience in handling sensitive feedback
Demonstrated ability to present data and convey information clearly and concisely and identifying
trends
Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and
other formal and non-formal methods
Fluency in English and Arabic (speaking, reading, writing)
Proficiency with MS Office (Word, Excel); experience with, Kobo Collect, PowerBI is an assetز
Proven experience in facilitating the capacity building of diverse colleagues; Experience with
conducting capacity building for local partner agencies is an asset.
Strong analytical and communications skills
Ability to receive and handle confidential and sensitive information (highly approachable,
trustworthy and confidential)
Strong management skills (ability to demand results and be empathetic, non-defensive but decisive,
firm and resilient)
Knowledge of the context in Syria
Familiarity with NRC’s core competencies is an asset
Additional Information
Duty station: Country Office - Damascus
Contract: Fixed terms till end of 2027. Renewable, based on funding and performance.
Salary/benefits: Grade 7 of NRC's salary scale (NRC Grade profile)
Candidates who do not provide complete and detailed information in the online application form will not be
considered.
The application deadline is 15 Sept 2026.
نصيحة لحمايتك
ننصح بقراءة طريقة التقديم بعناية و التقيد بتعليمات التقدم للوظائف و المناقصات.