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  Ensure that each caseworker is effectively implementing the case management according to up-to-date Standard Operating Procedures through regular individual meetings and case reviews with caseworkers. Monitor timescales for response, services follow-up and quality and review of cases
• Ensure cases receive appropriate support; and when needed, support individual cases, and provide regular monitoring of all aspects of case management services
• Provide ongoing technical support and capacity building to caseworkers through formal training and on-the-job training (i.e.: shadowing, observations, coaching sessions, etc.)
• Assign and review caseworker’s caseloads to ensure they are manageable, review and approve case plans and case closure forms and share.
• Conduct client satisfaction interviews to evaluate the quality and impact of case management, and document feedback and analyze trends regularly
• Regularly review the safe and appropriate documentation of GBV cases, review of files and databases and compiling case trackers within one unified general tracker.
• Work closely with the Data Management and Reporting Officer on providing clean accurate data for reporting purposes ensuring that confidentiality data protection and information-sharing protocols are respected.
• Monitor and analyze data collected by the Case Management team and provide regular reports to the WPE officer on caseload numbers (disaggregated by sex, age, risk level, etc.) and progress.
• Supporting activities for regular project monitoring, process evaluation, and impact evaluation, as requested by the WPE manager.
• Contribute to the collection of information needed for M&E activities and progress towards indicators
• Prepare and submit weekly and monthly work plans in a timely manner and incorporate supervisor feedback as requested.
• Compile monthly activity report for submission to supervisor
• Ensure that all relevant financial documentation is accurately completed and submitted, as the need arises by IRC policies
• Schedule and lead case management meetings with the CM team
• Organize and lead case conferences for complex and high-risk cases.
• Directly communicate effectively with other CM teams across the organization and key stakeholders to regularly report trends and advocate for the women and girls at risk

Staff Performance Management, Learning & Development

• Directly supervise GBV caseworkers.
• Maintain open and professional relations with team members, promoting a strong team spirit
• and providing oversight and guidance to enable staff to successfully perform in their positions.
• Ensure timely completion and submission of monthly timesheets, probation reviews and annual performance reviews.
• Assist with the recruitment of CM staff.
• Ensure training, support, and ongoing capacity building opportunities for staff on technical and
• project management skills across both the Alternative Care and Case Management trends.

Required Experience/qualification/Skills:

• At least years of progressively responsible professional experience of GBV case management
• Bachelor’s degree in social work, social sciences, psychology, counseling, or any related field.
• Demonstrated understanding of working with survivors
• Previous case management supervision experience, knowledge of the case management coaching and supervision techniques, and knowledge of using GBV IMS+ is preferred.
• Previous experience and knowledge of working on documenting GBV CM docs and files,

Demonstrated Skills and Competencies:

• A commitment to IRC’s mission, vision, values, and IRC Way – Professional Code of Conduct.
• Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development
• Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
• Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
• Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
• Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
• Curiosity, a desire to continually learn and develop is a must.
• Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.

Language/Travel:

• English Language Proficiency is required.
• Travel: Ability to work in a multi-cultural environment and travel as required to different field sites as well as attending regional and global workshops and meetings

Key Working Relationships:

Position Reports to:WPE Manager

Position directly supervises: Case Workers

Indirect Reporting (If applicable): N/A

Key Internal Contacts: IRC Departments inside of Syria (Supply Chain, ERD, Human Resources, M&E, etc.) and Protection team members

Key External Contacts:local authorities, community members and leaders, health services providers INGOs and other local charities/actors working in protection and any other relevant sectors

Applications will be received till Saturday May 3rd ,2025.